Nova Indira Sari Email & Phone Number

Local Forwarding Company, North Jakarta

1. Ensure and improve the performance, productivity, efficiency, and profitability of departments and organizational operations through effective methods and strategies.2. Oversee the development of new freight business and maintain strong relationships with new and existing clients in the local market, driving the business to achieve maximum targets.3. Coordinate, manage, and monitor the operations of various departments, and build new operational teams.4. Review financial statements and data, utilize financial data to improve profitability, prepare and control the operations budget, control inventory, and plan effective strategies for the company’s financial well-being.5. Manage customer support, plan and support sales and marketing activities, deal with international agents, explore new business opportunities, and maintain good relations with shipping lines.6. Monitor, manage, and improve the efficiency of support services such as HR, accounts, and finance, facilitating coordination and communication between support functions.7. Liaise with top management, assist in developing strategic plans for operational activities, and implement and manage operational plans.

South Jakarta, Jakarta, Indonesia

1. Assisted the Sales Manager in leading, directing, and motivating the sales team to achieve overall corporate sales objectives.2. Conducted visits and calls to new, existing, and lost accounts to gather market information, understand competitor strategies, address customer complaints, and enhance service delivery.3. Managed the import database for customer mapping to expand market reach.4. Provided rate advice to customers, created special quotations for the head office, and updated rates in the system.5. Addressed customer problems by providing tailored solutions as required.6. Reported import sales activities to management on a weekly basis.

1. Managed and coordinated subagents in Padang, Palembang, Banjarmasin, Balikpapan, Samarinda, and Bali to exceed customer and internal expectations.2. Developed, coached, and led teams in sales and service areas to ensure efficiency and effectiveness.3. Oversaw activities that built customer goodwill and contributed to the company's profitable growth.4. Conducted visits and calls to existing, prospective, and lost customers across all subagent areas, providing supervision as needed.5. Reviewed reports from all subagents to ensure close adherence to goals and maximal achievement.6. Acted as the primary source of market intelligence, identifying trends and opportunities.7. Managed and resolved problems swiftly and effectively for each subagent.

1. Interacted with walk-in customers, understanding their needs and expectations to provide suitable solutions.2. Managed customer traffic and ensured that every customer received appropriate attention.3. Offered various service alternatives to customers based on their preferences.4. Closed sales deals and ensured high levels of customer satisfaction.5. Contacted prospective customers to explain service details and persuade them to book with the company.6. Established and maintained friendly relations with customers, fostering ongoing relationships.7. Managed a database of potential customers, maintaining regular contact.8. Recorded details of every sales transaction in the sales book and submitted weekly reports to senior management.

Cikarang Barat, West Java, Indonesia

1. Executed all purchasing duties and administrative tasks with a focus on quality and efficiency.2. Maintained and updated purchasing records, data, and pricing in the system to ensure accuracy.3. Assisted in managing and following up on overseas orders to ensure timely fulfillment.4. Handled and monitored claims for defective, missing, or short-quantity parts with factories and vendors.5. Coordinated with suppliers to ensure timely delivery of materials and products.6. Purchased and issued orders according to specified requirements and standards.7. Planned and managed inventory levels to optimize stock and reduce waste.8. Monitored and coordinated deliveries between local and overseas suppliers.9. Prepared and submitted monthly finance reports to management.

Master Of Management, Concentrate On General Management

Faculty Of Social And Political Science, Major In International Relations