Nova Johnson Email & Phone Number

Dallas-Fort Worth Metroplex

Customer Solutions Coordinator03/2020 – 04/2020 Robert Half (for Sunoco Energy)Dallas, TXProvided and maintained customer service support, solicited additional sales from new and existing business accounts via telephone, email and/or mail. Effectively handle inbound contacts via phone or email from business to business customers needing assistance with their fuel delivery.Build strong relationships with customers and internal team membersAct as liaison between customers, carriers, sales, operations, and other internal employeesResearch, investigate, coordinate and resolve customer concerns regarding invoicing, EFT, or billing needsWorks collaboratively and dynamically with customer support team to creatively solve difficult problemsPromoted a positive and productive work environment for all co-workers.Performed additional functions required by executive management, and fully participated in the support of the company

Dallas-Fort Worth Metroplex

Customer Service Account Specialist10/2019 – 02/2020 Wheeler Staffing (for Borden Dairy)Dallas, TXProvided and maintained customer service support, solicited additional sales from new and existing business accounts via telephone and email Build positive business relationships with company’s decision makers, learning about their business and applications for our product.Verified and ensured sales orders were entered correctly and materials were ordered with confirmation that ship dates were acceptable.Processed customer follow-up on orders, backorders, submitted sample requests, quotations, customer inquiries and service problems.General filing of correspondence, documents, and paperwork in customer files.Promoted a positive and productive work environment for all co-workers.Performed additional functions required by executive management, and fully participated in the support of the company

Dallas-Fort Worth Metroplex

Customer Service Account Manager 03/2017 – 07/2019 PlusStar, IncDallas, TXProvided and maintained customer service support, solicited additional sales from new and existing business accounts via telephone, email and/or mail. Build positive business relationships with company’s decision makers, learning about their business and applications for our product.Promoted customer business’s by developing sales strategies in assigned open territories, as well as accounts with shared sales responsibilities with an outside representative, and supported outside sales representatives where ever possible.Researched and maintained backorder reports for all accounts, verified and ensured sales orders were entered correctly and materials were ordered with confirmation that ship dates were acceptable.Generated price quote requests, sample letters, and other appropriate correspondence, researching specification sheets.Processed customer follow-up on orders, backorders, submitted sample requests, quotations, customer inquiries and service problems.General filing of correspondence, documents, and paperwork in customer files.Promoted a positive and productive work environment for all co-workers.Performed additional functions required by executive management, and fully participated in the support of the company

Irving, Texas, United States

Customer Service Account Manager 03/2013 – 11/2016 NFI IndustriesIrving, TXPerformed as day to day point of contact person for multiple major accounts for intermodal transportation.Negotiated rates, load acceptance and load input, setting appointments and communicating with shippers and receivers regarding delays or rescheduling.Provided constant communications with customers regarding issues regarding shipments moving with NFI in shipping process.Handled major corporate accounts exclusively, and made the necessary billing adjustments, providing customers with specific reports on fuel, accessorial, and load specifics.Managed drivers on overnight and weekend call, processing comcheck requests and providing drivers with necessary information needed to pickup/deliver assigned loads.Handled incoming and outgoing load tracking calls including customer billing issues.Specialized in building and growing existing customer/driver relationships by giving open dialect and being available when issues arise.Trained new employees for the role of Customer Service Account Manager.Billing Coordinator 03/2013 – 11/2013Performed weekly fuel and accessorial billing for intermodel customers that included a line by line audit to ensure all charges were processed correctly.Contacted and communicated with customers to advise of issues in shipping process.Exclusively handled major corporate accounts, and made the necessary billing adjustments providing these customers with specific reports on fuel, accessories, and load specifics.Provided clients with accurate vehicle information and shipment, and handled customer billing issues.Verified incoming checks from customers assigned to the proper loads, ensuring correct payments and making adjustments as necessary.Performed other general office work and responsibilities, including mailing invoices to customers, filing the appropriate documentation and records.

Dallas-Fort Worth Metroplex

Billing Coordinator/Logistics Clerk05/2005 – 06/2012Mode TransportationCity, StateManager: NamePerformed weekly fuel and accessorial billing for rail, intermodel, and over the road customers that included a line by line audit to ensure all charges were processed correctly.Processed comcheck request for drivers.Create and set up new vendor packages, and contacted customers to advise of issues in the shipping process.Exclusively managed major corporate accounts, and made the necessary billing adjustments providing customers with specific reports on fuel, accessorial, and load specifics.Provided clients with accurate information regarding their vehicle shipments, providing drivers with the necessary information needed to pickup and deliver assigned loads.Handled incoming and outgoing load tracking calls, and customer billing issues, verifying that incoming checks from customers were assigned to proper loads and paid correctly, making adjustments when as necessary.Assisted operations managers confirming drivers on loads and rates as needed.Trained new employees for the Finance Department, and served as a back-up finance manager.Mailed invoices to customers, filed documents, and performed other general office work and duties as assigned.