Nova Rodriguez Email & Phone Number

Metro Manila, Philippines

Process loans, withdrawals, and termination of the account Make changes to the contributions and explain vesting schedules Determining and reporting possible fraudulent activity and accounts

Enrolled Prospective business customers into the professional website Transfer Enrolled Customers to the business development team toconvert the call into a sale.

Pasig, National Capital Region, Philippines

Handling new clients and offering them products and services. Responsible for Pre-sales to Post Sales service.

Work on available projects open in the portal. Projects are usually about sorting information into more specific categories.

Working on available audio file for transcription then afterwards send it back to client portal and include corrections and suggestions about the call.

As a Relationship Manager the responsibility was to track and trace clients and keep a steady relationship with them so that we can help them arrange favorable debt settlement.

Responsible for handling technical and customer service concerns of LG USA end-users. As an SME, my role was to handle the training of new hires on the production floor and to handle client special projects.