A Customer Service Professional with extensive experience in the Energy and Water, Telecommunication, Advertising-Sales and Hospitality industries. Working in both face to face and Call Centre environments with a strong customer solution focus. Specialising in Chief Executive Officer and General Managing Director escalations, Local Member of Parliament liaison, Small Claim Tribunal issues, Department of Fair Trading engagement, advanced Telecommunications Industry Ombudsmen (TIO) resolutions and Energy & Water Ombudsman SA referrals. Proven record exceeding business expectations regarding quality and customer satisfaction. Developed stakeholder and people management skills with the completion of an ‘Emerging Leaders’ program.
Energy & Water Ombudsman Sa
-
Investigation OfficerEnergy & Water Ombudsman Sa Mar 2014 - PresentAdelaide, Australia
-
Case ManagerNbn Co Limited Oct 2012 - Dec 2013Sydney, AustraliaKey Responsibilities- Resolve a state based portfolio of escalated end user complaint matters to the satisfaction of both business and end user- Finalise complaints received via CEO and Company Executives - Acknowledge and resolve complaint matters received by the Department of Broadband Commerce and the Digital Economy, Local Member of Parliament, Council and Telecommunications Industry Ombudsman- Build internal and external stakeholders relationships for successful collaboration and mutual support of Case Managers in investigation and resolution of end user complaints- Identify reoccurring complaint activity and seek to reduce through complaint minimisation activity -
Case ManagerSensis Apr 2007 - Oct 2012Sydney, AustraliaKey Responsibilities- Resolve escalated directory complaint matters to the satisfaction of both business and customer- Finalise complaints received via Sensis and Telstra CEOs and General Managers- Represent Sensis and Telstra at Small Claim Tribunal hearings- Acknowledge and resolve Department of Fair Trading, Local Member of Parliament and Telecommunications Industry Ombudsman issues- Support Retail Service Providers concerning privacy and security matters- Manage stakeholder expectation through adherence to service level agreements, productivity and quality customer service- Identify recurring complaint activity and seek to reduce through complaint minimisation activity -
Customer Care AssociateSensis Jun 2006 - Mar 2007Sydney, AustraliaKey Responsibilities - Handle advertiser enquiries concerning directory and online products- Address consumer queries in relation to directory distribution and orders - Work with Sales and Production to ensure advertiser packages are complete and proof read prior to publication deadline- Keep up to date with product, policy, and procedure changes within Service and Delivery departments to accurately assist customers
Nova Simmons Skills
Frequently Asked Questions about Nova Simmons
What company does Nova Simmons work for?
Nova Simmons works for Energy & Water Ombudsman Sa
What is Nova Simmons's role at the current company?
Nova Simmons's current role is Investigation Officer at Energy & Water Ombudsman SA.
What skills is Nova Simmons known for?
Nova Simmons has skills like Stakeholder Management, Customer Service, Dispute Resolution, Crm, Siebel, Work Autonomously, Teamwork, Root Cause Problem Solving, Investigation, Records Management, Telecommunications, Advertising.
Not the Nova Simmons you were looking for?
-
Nova Simmons-Fitz
Hopkinton, Ma -
2gmail.com, gmail.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial