Investigation Officer
Current
Energy & Water Ombudsman Sa
Mar 2014 - Present
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Nova Simmons Email & Phone Number
Investigation Officer at Energy & Water Ombudsman SA
at
Energy & Water Ombudsman SA
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 86%
Current company
Energy & Water Ombudsman SA
Role
Investigation Officer at Energy & Water Ombudsman SA
Location
Greater Adelaide Area, Australia, Australia
Who is Nova Simmons? Overview
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Quick answer
Nova Simmons is listed as Investigation Officer at Energy & Water Ombudsman SA at Energy & Water Ombudsman SA, based in Greater Adelaide Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Nova Simmons.
Nova Simmons previously worked as Investigation Officer at Energy & Water Ombudsman Sa and Case Manager at Nbn Co Limited.
Profile bio
About Nova Simmons
A Customer Service Professional with extensive experience in the Energy and Water, Telecommunication, Advertising-Sales and Hospitality industries. Working in both face to face and Call Centre environments with a strong customer solution focus. Specialising in Chief Executive Officer and General Managing Director escalations, Local Member of Parliament liaison, Small Claim Tribunal issues, Department of Fair Trading engagement, advanced Telecommunications Industry Ombudsmen (TIO) resolutions and Energy & Water Ombudsman SA referrals. Proven record exceeding business expectations regarding quality and customer satisfaction. Developed stakeholder and people management skills with the completion of an ‘Emerging Leaders’ program.
Listed skills include Stakeholder Management, Customer Service, Dispute Resolution, Crm, and 8 others.
Current workplace
Nova Simmons's current company
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Energy & Water Ombudsman Sa
4 roles
Nova Simmons work experience
A career timeline built from the work history available for this profile.
Case Manager
Key Responsibilities- Resolve a state based portfolio of escalated end user complaint matters to the satisfaction of both business and end user- Finalise complaints received via CEO and Company Executives - Acknowledge and resolve complaint matters received by the Department of Broadband Commerce and the Digital Economy, Local Member of Parliament, Council.
Oct 2012 - Dec 2013
Case Manager
Key Responsibilities- Resolve escalated directory complaint matters to the satisfaction of both business and customer- Finalise complaints received via Sensis and Telstra CEOs and General Managers- Represent Sensis and Telstra at Small Claim Tribunal hearings- Acknowledge and resolve Department of Fair Trading, Local Member of Parliament and.
Apr 2007 - Oct 2012
Customer Care Associate
Key Responsibilities - Handle advertiser enquiries concerning directory and online products- Address consumer queries in relation to directory distribution and orders - Work with Sales and Production to ensure advertiser packages are complete and proof read prior to publication deadline- Keep up to date with product, policy, and procedure changes within.
Jun 2006 - Mar 2007
FAQ
Frequently asked questions about Nova Simmons
Quick answers generated from the profile data available on this page.
What company does Nova Simmons work for?
Nova Simmons works for Energy & Water Ombudsman SA.
What is Nova Simmons's role at Energy & Water Ombudsman SA?
Nova Simmons is listed as Investigation Officer at Energy & Water Ombudsman SA at Energy & Water Ombudsman SA.
Where is Nova Simmons based?
Nova Simmons is based in Greater Adelaide Area, Australia, Australia while working with Energy & Water Ombudsman SA.
What companies has Nova Simmons worked for?
Nova Simmons has worked for Energy & Water Ombudsman Sa, Nbn Co Limited, and Sensis.
How can I contact Nova Simmons?
You can use AeroLeads to view verified contact signals for Nova Simmons at Energy & Water Ombudsman SA, including work email, phone, and LinkedIn data when available.
What skills is Nova Simmons known for?
Nova Simmons is listed with skills including Stakeholder Management, Customer Service, Dispute Resolution, Crm, Siebel, Work Autonomously, Teamwork, and Root Cause Problem Solving.
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