Ahmed Youssry Email & Phone Number

Egypt

Cairo, Egypt

• Address and resolve customer issues via email and chat with efficiency and professionalism.
• Educate customers about various products and assist them during their shopping experience.
• Manage and follow up on settlement schedules and rescheduling requests.
• Coordinate with third parties to resolve issues and maintain customer satisfaction.
• Monitor and follow up on reported issues and outages.
• Monitor bank transfers.

Cairo, Egypt

Egypt

.Moderating the page in social networking sites, including Facebook, Twitter, and other social media platforms..Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products while deploying soft sales skills proactively and ensuring all quires are fulfilled on.

Giza, Al Jizah, Egypt

.Monitored call quality and levels and response rates and supported the team in delivering excellent customer service..Provided the necessary knowledge and giving system hacks to the agents to make their product awareness better..Reported any spike or increase in the normal rate of calls, making sure that these are not for a specific reason, if this is for.

Giza, Al Jizah, Egypt

Built a dashboard to track customer's satisfaction and scope the dissatisfaction reason to highlight in order to seek a resolution.Comparison between channels and markets dissatisfaction in order to focus on the lowest department to empower.

Giza, Al Jizah, Egypt

Solved customer's issue by replying to their e-mails ASAP in order to provide great customer's experience.

Giza Governorate, Egypt

Solving customer's issue by answering their phone calls in efficient and satisfying way and save their time.