Nova A. Email & Phone Number

United States

San Diego, California, United States

An ambassador of the AT&T Wireless brand and the primary point of contact for both new and existing customers. Working in a Third-Party Retailer Target. • Guide customers through the purchase decision, installation process, and education of AT&T Wireless products and accessory offerings.• Provide exceptional customer experiences.• Meet and exceed, targets in non-mobile protection ranked 21 of 2000 nationwide, lead and mentor team to meet and exceed goals leading to one promote to management.

Huntington Beach, California, United States

Cultivated relationships with 22,000+ members in Alaska and California by delivering concierge-level customer service via Interactive Teller Machines, resulting in a 5% increase in virtual usage.Verified members’ account information and completed transactions including deposits, withdrawals, payments, transfers, and balance inquires efficiently across 550+ branches.Evangelized product education & service solutions during virtual interactions with members, resulting in a 55% increase in engagement level.

San Pedro, Ca

Carson, Ca

Educate customers with top financial priorities such as saving, borrowing, retirement, home financing, investing and insurance to achieve financial success. Teach financial literacy at local community events, education institutions and businesses. Promote and manage the Wells at Work advocate program and services to local businesses (Wells at Work Advocate Champion). Resolve customers’ problems and complaints on a daily basis. Circle of Stars receipment.

El Segundo

Educate customers on top financial priorities such as saving, borrowing, retirement, home financing, investing and insurance to achieve financial success. Teach financial literacy at local community events, education institutions and businesses. Promote and manage the Wells at Work advocate program and services to local businesses (Wells at Work Advocate Champion). Resolve customers’ problems and complaints on a daily basis.

Pomona

• Handles administrative aspects of the sale including: completing customer activations, verifying identification, addressing local market promotions, pulling product from inventory and preparing orders for installation and filing finished orders to ensure accurate and efficient processing and payment. • Reconciling financial payments• Provides information on products, accessories, service features, pricing plans.• Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and upgrading existing customers as appropriate to the new technology utilized. • Focuses on retaining customers by providing updated product and promotional information.

Culver City, California

• Achieve sales and customer service objectives. • Handles administrative aspects of the sale including: completing customer activations, verifying identification, addressing local market promotions, pulling product from inventory, completing warranty paperwork and filing finished orders to ensure accurate and efficient processing. • Provides information on products, accessories, service features, pricing plans, roaming and data plans. • Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and converting existing customers as appropriate to the new communications technology utilized. • Focuses on retaining customers by providing updated product and promotional information.• Maintains store appearance and product presentation to company standards and providing our guests an exceptional shopping experience

• Achieve sales and customer service objectives. • Handles administrative aspects of the sale including: completing customer activations, verifying identification, addressing local market promotions, pulling product from inventory, completing warranty paperwork and filing finished orders to ensure accurate and efficient processing. • Provides information on products, accessories, service features, pricing plans, roaming and data plans. • Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and converting existing customers as appropriate to the new communications technology utilized. • Focuses on retaining customers by providing updated product and promotional information.• Maintains store appearance and product presentation to company standards and providing our guests an exceptional shopping experience as they prepared to transition to Cricket Wireless

Rosemead, California

Achieve sales and customer service objectives. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork and filing finished orders to ensure accurate and efficient processing. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate. Focuses on retaining customers by providing updated product and promotional information. Maintains store appearance and product presentation to company standards and providing the Target guests an exceptional shopping experience

Achieve sales and customer service objectives. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork and filing finished orders to ensure accurate and efficient processing. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate. Focuses on retaining customers by providing updated product and promotional information. Maintains store appearance and product presentation to company standards and providing the Target guests an exceptional shopping experience

Wireless Advocates is the exclusive third-party provider to Costco Warehouses of high-quality phones and service agreements from major wireless carriers.Achieve sales and customer service objectives. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork and filing finished orders to ensure accurate and efficient processing. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate. Focuses on retaining customers by providing updated product and promotional information. Maintains store appearance and product presentation to company standards and providing the Costco members an exceptional shopping experience.

Hold profit and loss accountability; manage all aspects of day-to-day performance of stores ranging from $450,000 to $800,000 in annual sales. Direct sales, inventory control, visual merchandising, housekeeping, security, and administration and compliance to company policies/procedures.

Store Manager in Training program acting as Assistant Store Manager learning all the different responsibilities of being a Store Manager and handling the day to day activities of the store.

Education record

High School Diploma

Bs Business Admin