Novan Prastya Email & Phone Number

Surabaya, Jawa Timur, Indonesia

Surabaya, Jawa Timur, Indonesia

Ensure that the management and control of all operational processes are carried out in a quality, effective, efficient manner and in accordance with applicable company regulations and SOPs and maintain customersatisfaction.Key Responsibilities :● Monitoring the incoming and outgoing unit / vehicle process including vehicledocuments and the condition of each unit.● Daily operation monitoring, man power management, daily leads, documentverification, performance, logistics, Quality Control, inventory, cash flow and reportingto Head Of Division (HOD) (daily, weekly & monthly)● Monitoring Accounts Receivable (AR) & Accounts Payable (AP).● Monitoring performance & scheduling inspectors and operation executive.● Monitoring daily leads and scheduling to buyers / inspectors and ensure customer satisfaction.● Determine the unit price based on the condition of the car and market price.● Monitoring Standard Operation Procedures (SOP) is carried out by all manpower and provides rewards and punishments according to company targets.● Coaching & mentoring for manpower so that they can carry out their work wellaccording to company SOPs and achieved KPI targets.Key Achievement :● Able to run target zero bad debt, zero manipulation and minimum outstandinginventory.● Able to achieve target 0% miss inpection and 0% miss verification.● Achieved monthly target, top achievement of 130 unit in a month.● Achieved customer unsatisfied target under 1% in a month.

Indonesia

Supervising and scheduling man power inspectors and ensuring standard inspection procedures are carried out properlyKey Responsibilities :● Supervising and scheduling man power inspectors and ensuring standard inspectionprocedures are carried out properly● Mentoring and training for employees, both new and old employees so that they canfollow the flow processes and company rules.● Prepare inspection, transaction and sales reports (daily, weekly and monthly) andprepare employee performance review reports.● Colaborate with customer service and marketing to maintain daily leads quantity,quality and daily leads handling.Achievement:● Trusted by management to prepare man power (training and mentoring) in openingnew branches (Bali & Makassar)● Achieved number inspection monthly target with minimum miss inspection.

Provinsi Jawa Timur, Indonesia

As an ATPM representative to conduct training according to Suzuki Operational Standards for all Suzuki Dealer branches in the East Java areaKey Responsibilities :● Carry out training in accordance with principal / ATPM regulations.● Planning and preparing internal training both technical and soft skills.● Supports Human Resources Division (HR) for training new employees.● Collaborate with related divisions to create training materials according to the TNA.● Making reports to the principal / ATPM and the Board of Directors (BOD).● Organize and coordinate sales training.● Planning and preparing the annual budget.● Preparing of an annual action plan.Key Achievement / Project :● Coach & Develop Management Development Program PT United Motors Centre.● Instructor & Coach Suzuki Skill Competition 2019, won 1st place for softskill & 2ndplace for technical.

Greater Jakarta Area, Indonesia

As coordinator for sales areas, especially western Indonesia for the mining industry especially Mercedes Benz Truck spare part products.Key Responsibilities:● Monitor spare parts sales and build relationships with customers (B2B) in westIndonesia area.● Conduct product introduction presentations to clients.● Monitoring of distribution flow (lead time) starting from customer PO, back order,import process (OEM Part), warehouse, and supplied to customers.● Monitoring of sending and receiving documents and ensuring the completeness ofthe documents for the invoice.● Account Receivable (AR) monitoring when due.Key Achievement:● One of the customer contracts for the purchase of spare parts (B to B) is around 1billion in Q3 2019● Average achievement of increasing team revenue by 10% every month (ytd).● Business development Original Equipped Manufactur (OEM) parts starting from theimport process until they are accepted by customers.● Completion of part supply outstanding & AR over due with reconciliation with relatedparties

Greater Jakarta Area, Indonesia

As a front office that interacts directly with customers and ensures customer satisfaction and service.Key Responsibilities:● Perform customer service in accordance with the SOP.● Maintain the Customer Satisfaction Index (CSI).● Handling customer complaints.● Conduct initial analysis of customer vehicle problems.● Increase workshop revenue.Key Achievement:● Achieved the target customer satisfaction index.● Monthly revenue target is achieved● Handling customer complaints well.

Greater Jakarta Area, Indonesia

As the chief technician who is responsible for the performance of the technician's job. Key Responsibilities:● Perform customer service in accordance with the SOP.● Maintain the Customer Satisfaction Index (CSI).● Handling customer complaints.● Conduct initial analysis of customer vehicle problems.● Increase workshop revenue.Key Achievement:● Achieved the target customer satisfaction index.● Monthly revenue target is achieved● Handling customer complaints well.

Greater Jakarta Area, Indonesia

Key Responsibilities :● Perform vehicle repairs according to work orders.● Analyze and troubleshoot vehicle problems.● Ensure that the vehicle is properly repaired so as to minimize repeat jobs.● Engine Overhaul, General Repair & Periodical Maintenance Service.Key Achievement :● 1st place in technical training results (Nissan Training).● Vehicle problems can be resolved on time.

Bachelor Of Engineering (Be) / Sarjana Teknik (St), Mechanical Engineering, A

Automobile/Automotive Mechanics Technology/Technician