Front Office Manager of Skye Niseko.Skye Niseko is a luxury ski in ski out hotel in the heart of Niseko, Hokkaido, Japan, boasting of 105 apartments and full hotel facilities such as onsen, spa, restaurant, gym and rental.

Lead a team of concierge in delivering premium grade A concierge service to tenants at Marina Bay Financial Center and One Raffles Quay. Motivate and inculcate service culture to front line staff. Train and instill companies' service attributes, presentation skills, customer handling and communication. Design, review and implement counter operating procedures to meet service standards. Fine tune ongoing on the job training to meet service targets.

Delivered training programs for existing crew on communication skills delivery and service excellenceFacilitated and assessed existing crew on announcement making skillsFull time trainer for new cabin crew, imparting deportment skills, customer handling skills, and overall cabin crew aptitude between 2012-2013.