Novi Erna Email and Phone Number

Managed customer relations on ongoing basis to maximize customer retention.Communicated with customers to assess and address individual needs, providing timely and quality support. Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Welcoming & assist guest & clients of the company when so required.Translation and interpretation of incoming documents (Indonesia/English).Coordinate with our headquarter & Call Center in Bangkok through email and phone to ensure efficient and fast service. Arrange and book travel arrangements including flight, taxi & hotel accommodation.Assist clients for medical referral and obtaining medical notes from respective facilities.Monitor medical files and coordinate with provider & network within Indonesia.Basic accounting duties including payment of invoices

Interacted with customers professionally by phone, email or in-person to provide information.