Maxim Novikov Email & Phone Number

Norderstedt, Schleswig-Holstein, Germany

- Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support- Analyse and solve technical problems, also on customer's site- Conduct technical training courses for the technical support staff in EMEA- Provide customer support for the application of instrument-specific software- Take care of escalation and complaint management in cooperation with affiliates, our Japanese headquarters and suppliers- Prepare and revise technical documentation

Moscow, Russia

- Installation, maintenance, and warranty repairs of laboratory equipment- Diagnostic and repair malfunctioning equipment on a customer site and remotely- Escalation management and claim management with key account- Conducting training on new equipment for the laboratories staff

Moscow, Russia

Kazan, Tatarstan, Russia

- Installation, maintenance and warranty repairs of medical ventilators and anaesthesia machines- Diagnostic and repair malfunctioning equipment on a customer site in an intensive care unit and an operating room.- Conducting training on new equipment for the anaesthesiologists and resuscitators

Kazan, Tatarstan, Russia

- Conducting lectures, seminars, and practical classes in the disciplines "Fundamental of ventilation support" and "Microprocessors in medical technology"- Monitoring student progress - Curriculum development

Kazan, Tatarstan, Russia

- Installation, maintenance, and warranty repairs of surgical and resuscitation equipment- Diagnostic and repair malfunctioning equipment on a customer site in an intensive care unit and an operating room.

Engineer'S Degree, Biotechnical And Medical Systems And Devices

Postgraduate research area: Photometric analysis of hemodynamics in the treatment of oncology.

Additional Qualification, Translator In The Field Of Professional Communication., Additional Education