Data Analyst
Current- Identified and addressed the root causes of system performance issues, including deviations in key metrics such as Turnaround Time (TAT), Automation Pass and Error Rate.- Measured the performance of Bancassurance and Agency channels using Straight-through Processing (STP) in the underwriting process.- Developed and maintained dashboard to deliver actionable intelligence on system performance and distribution channel metrics.- Worked closely with Back-End Development teams on… Show more - Identified and addressed the root causes of system performance issues, including deviations in key metrics such as Turnaround Time (TAT), Automation Pass and Error Rate.- Measured the performance of Bancassurance and Agency channels using Straight-through Processing (STP) in the underwriting process.- Developed and maintained dashboard to deliver actionable intelligence on system performance and distribution channel metrics.- Worked closely with Back-End Development teams on performance enhancements and maintain system stability. Show less