17+ Experience with Jaguar Land Rover. Enhancing team performance and maximizing customer satisfaction by managing service department workflow and implementing process improvements. Talented leader offering best abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration, teamwork, and continuous improvement. Former Master Technician responsible for managing the state-of-the-art Jaguar Land Rover Service Department. Leading and coaching a team of senior and junior technicians the "right-first-time fix" approach is always maintained. Thanks to my strong problem-solving skills, commitment to top-quality workmanship, and excellent customer service skills I was able to provide recurring satisfied customers to businesses I worked for.I’m actively participating in continuous training and professional development activities to stay on top of rapidly advancing automotive technologies. I’ve been awarded “JLR Irish Technician of the Year “in 2017 and again in 2018 proving my skills.
Listed skills include Automotive, Vehicles, Customer Satisfaction, Automotive Repair, and 24 others.
