Pawel Nowak Email & Phone Number

Dublin, Ireland

• Reporting to Store Manager with responsibility for most operational duties in respect of all promotional activities coordination and planning of replenishment for forty employees across all departments.• Decreased customer complaints by 30% and instilled a culture of service, leading to an improvement of 20% in customer viewpoint measure. • Facilitated training to fifty staff and 5 line managers in achieving KPI’s with a direct result to customer satisfaction, product display and availability.• Led various departments within three flagship stores, contributing to an improvement in operational outcomes.• Encouraged cross-departmental collaboration resulting in a 10% reduction in waste expenditure.

Dundalk, County Louth, Ireland

The dConnect project assessed the digital healthcare market across all verticals. Utilised secondary and primary research with numerous data collection methods.The highlights include: • Reaching out to 120 executives from the Technology, Healthcare and Medical Devices sectors to comprehend the current industry trends, challenges and pain points. • Creating and deploying a semi-structured survey to 120 contacts.• Successfully conducting twenty interviews with senior executives.• Identifying possible areas for cross-industry collaboration. • The final outputs included a comprehensive report devising several strategic options for dConnect, including recommendations and implementation choices.• Final presentation delivered to the senior leadership team detailing the recommended strategy divided into short, medium and long-term considerations.

Dublin, County Dublin, Ireland

The project entailed: • Comprehensive market analysis of the global and indigenous healthcare sectors.• Focusing on a possible market entry of a new professional services provider in the healthcare sector in Ireland. • The engagement included several data collection methods and utilised secondary and primary research phases, including surveys and interviews. • The project highlighted the possible market entry strategies, critically assessing their viability.The final outputs included a substantial competitor analysis report, recommended entry strategies and service offerings, client application, and go-to-market strategy.

Drogheda, Co. Louth, Ireland

• Coordinating daily inventory tasks, planning, and executing promotional activities, receiving deliveries, pricing and legal compliance, resolving queries with depot and suppliers.• Supervised various other operational issues to include weekly reports for the regional office, shrinkage, cash office processes, logistics, business improvement plans.• Accepted responsibility for quarterly legal training requirements associated with hazardous materials. • Implemented operational changes necessary to contribute to specific business objectives.

Craigavon, Co. Armagh

• Reported to operations manager with responsibility for conducting training to 300 staff in three factories. Organised food hygiene, health and safety, machinery, soft skills and language skills sessions. • Assessed vocational qualifications, introduced English language courses resulting in a higher level of comprehension leading to better communication and a 15% decrease in numbers of accidents. • Conducted training needs analysis and devised plans to close skills gaps translating to visible improvements in flexibility across different departments. • Achieved a milestone with the award of Tesco manufacturing standards and BRC certification. • Hosted presentations to senior leadership teams detailing project progress. • Performed coordinator duties with responsibility for ensuring training was carried out within budget. • Designed standard operating procedures, handbooks and manuals.