Sk. Nowshad Ahmed Email & Phone Number

Dhaka, Bd

Banani, Dhaka

I was promoted to the role of Assistant General Manager and subsequently take on added responsibility of Head of Business where I drive end-to-end Sales & Marketing, Technical Pre-Sales, Technical Implementation, Operations, Finance & Administration functions (primary) along with Logistics and HRD activities (secondary) in executing broad spectrum techno-commercial, B2B and B2C business operations along with general management and administration functions.Part of the role involves overseeing strategic business planning, operations and financial management, budgeting and cashflow, stock and AR liquidation implementation along with strategic business partnering. This includes leading product management activities encompassing product cost calculation, product positioning, competitive swapping, bidding and tendering.Besides that, I also define objectives and design roles, track and evaluate performance as well as g coach and mentor the team.Additionally, I …- Spearhead high-level contract negotiations in securing strategic deals. - Strengthen partnerships with major OEMs including Ericsson-LG, Panasonic, Atos-Unify, Mitel, Matrix Comsec and Durabook, while ensuring effective vendor and partner relationship management.- Manage the design and deployment of cutting-edge voice and video over IP solution, network infrastructure, security surveillance solutions, IOT system as well as digital devices with robust performance, reliability, scalability, maintainability, supportability, business continuity, and business agility in fulfilling clients’ requirements.Lastly, I also serve as Head of Operations of the ESL-TSS assembly plant in overseeing the design, development and assembly of a wide range of digital devices assembly for Telephone Shilpa Shangstha.This includes coordinating with major OEMs and ODMs on product sourcing and importation, quality assurance while partnering with world-renowned brands on smartphone and laptops distributions.

Banani, Dhaka

During this tenure, I spearheaded a team of sales, solutions and technical service support executives in executing the daily business operations.This included defining and implementing strategic business and operation plans in accelerating growth in the security, digital devices, voice and video over IP domains while position the company as a major player in the local ICT industry. Besides that, I also conceived and implemented comprehensive marketing and procurement strategies towards delivering set revenue objectives.Apart from serving as the Head of Operations for the ESL-TSS assembly plant while overseeing the laptop, smartphone and other digital devices design and assembly operations at Telephone Shilpa Shangstha, I also coordinated with major OEMs and ODMs on product sourcing and importation as well as quality control.Lastly, I rolled out the business plans to grow the Panasonic office communication solution in Bangladesh while serving as technical consultant for TSS on various government projects.

Dhaka, Bangladesh

I was promoted to the role of Manager, Technical Solutions & Services and was later promoted again to Head of Technical Operations where I led the pre and post sales technical teams in securing and delivering an array of IP PBX, video conferencing, data center design, structured cabling as well as call center solution projects for various clients.This included leading end-to-end project management of a myriad of projects under limited budget and resources in delivering projects within the shortest time.Besides that, I served as a trusted consultant in identifying respective pain points and recommending the right solution while forging close partnerships with suppliers, customers, management as well as internal teams.Additionally, I oversaw technical proposal development, procedures and prosses formulation, solution design, installation and configuration, site activities monitoring, SLAs monitoring, preventive and scheduled maintenance along with OEM liaison.Lastly, I rendered coaching and mentoring to the team in enhancing respective competencies.

I was recruited to conduct preparation of technical proposals in line with client requirements and budget.Apart from executing configuration, installation, testing and troubleshooting of VOIP and analog telephony PBXs, IP/VOIP network, call centre and contact centre configuration, client interfaces along with CTI workstation and servers, I also conducted voice network debugging and analysis to investigate and resolve issues while liaising with OEMs in addressing all sales and technical queries.Lastly, I rendered training to the team and clients in troubleshooting complex network performance issues.

Singapore, Singapore

I was seconded to a subsidiary company in Singapore to oversee technical sourcing and procurement as well as internal technical operations.In addition to that, I also forge collaboration with teams from diverse cultures and backgrounds in achieving set objectives.

Selangor, Malaysia

I initially joined as a Trainee Engineer and was later offered a full time role of Technical Support Engineer and eventually redesignated as an International Sales Engineer where I carried out sales engineering and marketing activities in penetrating into the Bangladesh market. Apart from that, I also performed sales planning and implementation, consultative sales along with commercial negotiations and closing the deal.Lastly, I assisted in conducting pre-sales activities of the intelligent auto recovery circuit breaker, LED lighting, biometric devices, ADSL tester, thin client servers, wireless advanced router access unit and full duplex X-Range OFDM.

Master Of Business Administration - Mba

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Certificate Of Engineering In Electrical And Electronics

"A" Level

"O" Level