Streamlining operations in bespoke, boutique agency renowned for its strategic pursuit of experienced staffing industry principals▪ Rocket launcher, first contact, and gatekeeper of candidate communication, sourcing 85% of candidate profiles for Recruiter scrutiny▪ Acquiring skillset to unearth and assess contenders, refining process to produce a 55% increase in A-level candidates during tenure o Reaching personal best: 75 first-round prospects in 1 dayo Instrumental in 62% of 2024 placements▪ Project-managing firm infrastructure and process flow to create a 35% increase in agency-wide efficiency through CRM management, allowing executive autonomy to drive business developmento Administering the business — weekly team calls, pipelining job orders, tracking MIT list, logging submissions, taking 8PM calls on the west coast, booking interviews, managing Q&Ao Leveraging outreach technology to launch email campaigns, schedule interviews and debriefs▪ Designing outreach strategy, touchpoints, and procedures to support expansion and an existing database of 14K candidates

Promoted to direct day-to-day operations for B2B lead generation agency, mastering client relationships, due diligence, and LinkedIn outreach to enable improved conversion rates▪ Overseeing and coordinating a team of 4 Client Strategists, 3 Account Managers, and 2 Virtual Assistantso Driving collaboration and visibility of internal business goals▪ Managing client expectations, overseeing Strategists assigned to 25 client relationships each, with particular attention to response times▪ Onboarding clients with heavily documented assessment of their business, product or service, buyer profile / unsought prospects, case studies / success narratives, sales targetso Loading client data into Slack and Asanao Introducing internal assets into client relationships for messaging, content creation, and outreach deep diveo Scheduling Strategist work and launching campaigns▪ Performing sales outreach & booking client appointments with CEO▪ Managing executive calendar, coordinating appointments, follow ups, & action itemsAccount ManagerRepresenting clients in sales calls with complete understanding of business models and ideal sales targets ▪ Fulfilling 3-to-6-month lead generation engagements, making between 5 and 20 calls and sending 1-4 messages per month to generate 10 vetted sales opportunities to client BD teams

Supervising curated retail program in small establishment marketing authentic, fair wage beans & beverages sourced directly from farmers in Columbia, Ethiopia, Mexico, and Peru▪ Achieving 85% loyalty rate in daily clientele with delivery of coffee “too beautiful to drink” – direct customer quote▪ Serving 80 clients per hour with 3-minute “Hello to Hot Coffee” transaction time goal▪ Onboarding, training, and managing 8 front of house baristaso Driving high levels of customer service for a personalized and exacting, white glove experience at every visit▪ Dialing in preparation of original recipes highlighting regional notes, e.g., fruity, tart, deep, chocolateo Monitoring over / under extracted flavor throughout day to intricately manipulate grind settings and measurements accordingly

Promoted to Manager of Sonoma County’s #1 coffee shop after 6 weeks as Barista (June 2017)▪ Managing company’s flagship, 2-story warehouse location at The Barlow, serving 150 patrons / hour▪ Coordinating coffee truck catering for area events, e.g., vendor festivals, races, biking events▪ Managing 16 employeeso Interviewing, hiring, and onboarding all new team members at main store▪ Training and mentoring Managers at 3 new locationso Assisting on-site at store grand openings

Directing $1.2MM budget to manage high volume culinary production for Northern California’s Christian conference grounds in the Redwood Forest ▪ Overseeing $825K food budget and $400K labor budget to serve 400 campers / school groups / ecclesiastical and humanitarian orgs▪ Improving kitchen processes to save $70K annuallyo Revamping menu to utilize scratch recipes for all sauces, dressings, desserts, and soupso Upskilling chefs to increase customer satisfaction▪ Managing staff of 23, including head cooks, servers, sous chefs, dishwashers▪ Interviewing, hiring, and training all new staff