Neil Patrick Balasabas, Clssyb Email & Phone Number

Cork, County Cork, Ireland

• 📍 RESPONSIBILITIES 📍
• Proactively monitor and engage with the sales team chat groups, fostering a collaborative and supportive environment conducive to idea exchange and problem-solving, resulting in a 15% increase in team productivity.
• Serve as a pivotal point of escalation within the team, demonstrating expert-level knowledge and problem-solving skills, and consistently resolving complex issues with a 95% success rate, earning recognition as the.
• Lead by example by handling incoming calls when required, showcasing the highest standards of professionalism and sales proficiency, and achieving a 20% increase in call conversion rates, setting a benchmark for.
• Skillfully identify and assess customers’ needs, leveraging active listening and consultative selling techniques to drive sales conversions and contract renewals, resulting in a 25% increase in revenue generation and.
• Cultivate a culture of trust and collaboration within the team through transparent and open communication, leading to a 30% improvement in employee engagement scores and fostering a cohesive and high-performing sales.

Cork, County Cork, Ireland

• 📍 RESPONSIBILITIES 📍
• Resolved a diverse range of customer complaints and issues, averaging 25 to 35 cases daily, ensuring swift resolution and preserving customer satisfaction within the dynamic telecom landscape.
• Leveraged keen problem-solving skills to identify root causes of recurring issues, implementing tailored solutions that reduced complaint escalations by 30% and improved overall service quality.
• Collaborated cross-functionally with product development and operations teams to address systemic issues, resulting in a 25% decrease in service-related complaints and a noticeable enhancement in product performance.
• Championed continuous improvement initiatives, leading to the development and implementation of a comprehensive customer feedback system, resulting in a 15% increase in customer satisfaction scores.
• Recognised as a trusted complaint handler by customers and colleagues alike for delivering empathetic, solution-oriented resolutions, contributing to a positive brand reputation, and fostering long-term customer loyalty.

Cork, County Cork, Ireland

• 📍 RESPONSIBILITIES 📍
• Delivered exceptional order management solutions, seamlessly resolving order, activation, and installation inquiries for customers and end users in Ireland, consistently exceeding expectations across 40 to 50 daily.
• Proactively identified untapped revenue streams, leveraging sharp sales acumen to recognize and capitalize on potential opportunities, resulting in a consistent achievement of daily revenue goals by securing 2-3.
• Spearheaded process enhancements, streamlining order, installation, and activation procedures to consistently achieve remarkable issue resolution times of 6 to 9 minutes.

Cork, County Cork, Ireland

• 📍 RESPONSIBILITIES 📍
• Exceeded customer expectations by promptly resolving a wide range of account, services, and billing concerns, managing a high volume of 30 to 45 calls per day from customers across Ireland.
• Demonstrated a keen business acumen by identifying and capitalizing on potential sales and cross-selling opportunities, consistently surpassing daily revenue goals of 3-5 bill pay sim-only add-ons while delivering.
• Optimized departmental productivity through efficient problem-solving, resolving complex account, mobile, and services issues within an impressive timeframe of 10-15 minutes, ensuring seamless customer experiences.

Remote

• Managed mixed teams of freelance MLBB Philippines and South Asia Fan Page Moderators who were responsible for data administration, content moderation, and strategy; increased employee retention by 87%.
• Maintained a 90%+ rating on customer satisfaction surveys from players across MLBB’s Facebook fan page.
• Headhunted 18 volunteer moderators for the Philippines and South Asia Fan Pages based on the required bandwidth and projects for each region.

Bacolod, Western Visayas, Philippines

• 📍 RESPONSIBILITIES 📍
• Counseled 6 sales representatives in enhancing client relationships and achieving 90 percent of sales quota.
• Designed and implemented new hire transition training and quality assurance programs, resulting in an 82% increase in new hire retention.
• Monitored sales team performance and provided constructive feedback to achieve $1050 daily and $21,000 monthly revenue goals per sales representative.
• Conducted a monthly and quarterly business with the client and managers. 🏅 ACHIEVEMENTS 🏅🥇 Awarded as the top team leader for the month of March 2018 (FGC+).

Mandaluyong, National Capital Region, Philippines

• 📍 RESPONSIBILITIES 📍
• Promoted after 9 months due to impeccable job performance - ahead of schedule by 15 months.
• Trained team members in customer service techniques, provided feedback and encouragement to achieve a high resolution rate and $9 per call per representative revenue goal.
• Developed a measurable goals, action plans, and follow-up procedures through monthly and annual reviews with direct reports.
• Established new training curriculum and conducted sales trainings; new training procedures increased overall revenue per call by $1.50.🏅 ACHIEVEMENTS 🏅🥇 Highly acknowledged as one of the top Team Managers both HP Inc..

Mandaluyong, National Capital Region, Philippines

• 📍 RESPONSIBILITES 📍
• Determined sales effectiveness strategy for a instant ink to increase revenue per call (RPC) by $2 over 6 months.
• Motivated, managed a team of seventeen, and fostering the development of future leaders.
• Recommended product and process development with instant ink subscription based on customer feedback and analysis of the same to surpass net promoter score target by 90. 🏅 ACHIEVEMENTS 🏅🥇 Nominated and selected as one.

Mandaluyong, National Capital Region, Philippines

• 📍 RESPONSIBILITIES 📍
• Resolved printer technical issues, averaging 30 to 45 calls per day, for customers and end users in the U.S.
• Led at least 40 customers per day in identifying problems and explaining how to restore functionality and service.
• Resolved system, hardware, and printer issues within 15 to 20 minutes, enhancing departmental productivity.
• Recognized potential sales and cross-selling opportunities to meet daily revenue goals of $9 per call while providing support services. 🏅 ACHIEVEMENTS 🏅🥇 Consistent top-seller for the entire printer account &.