Nam Phuong Hong Rn Mn Chcio Cdh-E Email & Phone Number

Seattle, Washington, United States

Tacoma, Washington, United States

- Alignment and standardization of multiple applications across the organization to include the deployment, optimization and support of Epic ASAP, Clin Doc, Stork, Procedural Orders, and Women and Children apps such as CPN, OBIX, Perigen- Spearheaded road mapping of application and roll out, while considering change trauma, resource availability and planning- Key point person for app discernment for multiple 3rd party inpatient applications- Managed operational and capital budgets within facility-specific guidelines and provided business justifications for software and hardware spend.- Standardized processes across multiple application teams, ensuring best practices are shared across teams and improving service delivery.- Mentored newly promoted supervisors and peers on hiring, leading staff, resource planning and forecasting, issues resolution, relationship management.- Oversee a team of 75 staff members.- Actively promote talent retention and engagement by mentoring staff and working as a servant leader, always actively listening to employee needs, requests and ideas.- Lead process improvement of existing systems to align better with departmental needs, and ensure reporting, and documentation of all new policies, procedures and programs.- Oversee operations to ensure that department systems are efficiently communicating with hospital's EMR and related integrated information systems.- Maintain good working relationships with peers, key business partners, and other leaders, collaborating on projects, planning and issues resolution.- Heavily involved in resource planning and management across all departments.- Collaborated with finance and IT teams on budget planning, balancing and execution of selected market leading software and automation solutions.- Escalation management of project and administrative issues and customer concerns.- Contract management and execution of Scandit, OBIX and Perigen applications

Greater Seattle Area

- Managed 27 application analysts and consultants that are responsible for the build and maintenance of Inpatient Epic applications including Willow, Radiant, Op Time, Anesthesia, ASAP, Procedural Orders, Clin Doc, Stork, Haiku, Canto, Care Everywhere, and Best Practice Alerts, in addition to Clinical Business Intelligence systems such as Clarity, Reporting Workbench and Deep Domain.- Evaluated supplemental software through requirements gathering phase, made recommendations on implementation, and created project plans.- Served as a liaison between the clinical staff memebers, IT and ancillary departments.- Ensured compliance of all IT systems with requirements of Swedish Medical Center.-Project Manager for Epic 2012 upgrade.

- Strategic planning, aligning clinical application projects to organization's priorities.- Responsible for implementation strategy and execution of plan for system EMR, to include the implementation, training, activation, and maintenance/support of multiple clinical applications such as: GE MUSE EKG, McKesson Interchange, GE Perinatal, Endotool, Nuance, eScription, Peri-Operative applications and Allscripts suite of applications to include: Core, Pharmacy, Clinical Documentation, ePI, Records Manager, Discharge Instructions and ED Application.- Led organization in defining committee structure for EMR design and steered implementation, design and maintenance of clinical information systems for long-term success.- Hired, managed, and mentored clinical application analysts to successfully implement and lead multiple successful EMR activations with on-time and under-budget delivery.- Maintained an annual budget of approximately $10-20 million and actively responded to changing business requirements by adjusting allocation.

Greater Seattle Area

- Agency nurse for local hospitals in the Greater Puget Sound area, including Level 2 Trauma facilities- Anticoagulation Management Services--management of patients taking Warfarin, implement and evaluate dose adjustments according to lab results and protocol.- Consulting Nurse Services--provided medical advice to patients, coordination of care, and utilization authorization.

Kansas City, Missouri, United States

-Consulted healthcare facilities in workflow process design/optimization, application build and testing, troubleshoot and conversion support for Care Net software application. Care Net inclues the build of patient care & ancillary orders, worklists and nursing documentation.- Direct involvement with clinical practice councils in making key decisions regarding workflow processes that transform healthcare electronically.- Successfully co-lead Care Net projects out of critical pathway in less than three months, meeting project deadline, while actively reworking design decisions, building and testing.- Involved with the implementation and/or activation support for over 20 organizations, to include multi-facility organizations to small critical access community hospitals.

Tacoma, Washington, United States

- Emergency Care staff nurse in a Level 2 Trauma facility- Coordinated care with physician colleagues, managed critically ill patients and performed direct supervision of technicians.- Ambulatory Surgical Unit - managed up to 10 post-operative patients, providing direct supervision of LPN, Patient Care Technicians and Support Partners. Charge Nurse.- Gained knowledge of hospital operations and ancillary teams. Noticed complex issues with electronic health record systems and paper documentation.

Master Of Nursing, Clinical Leadership & Management, Magna Cum Laude

Bachelor Of Science, Registered Nursing/Registered Nurse, Magna Cum Laude