Contracts Experience; New Business ReviewWorking within a team of contractors to carry out a review of all new business at a firm specialising in General Insurance Policies as instructed by the FSA for a FSMA section 166 review. • Reviewing all GI business written by a direct sales force within a specified time frame, accessing information recorded on Head Office imaging systems.• Completing a quality check report form for each case reviewed; including narrative recommending any remedial action required. • Uploading the report form to a shared drive, recording the result on a shared spread sheet to provide MI for the business. Senior Mortgage Complaints Handler. Working with a team of contractors for a Bank forming part of the Head Office Customer Relations team to review mortgage complaints that have been esculated to the Financial Ombudsman Service (FOS). Sending a response to FOS complaint summary letters, working to strict timescales, challenging jurisdiction where appropriate. Carrying out a thorough review of the complaint and Final Response Letter.Correct decision for Upholding/Not Upholding compliant and recommend a revised resolution in full and final settlement, where appropriate. Producing clear, concise, factual letters achieving complaints handling quality target. Submitting file to FOS Adjudicators and responding to requests for further information. Checking that accurate records are kept on the complaints tracking system and servicing platforms.Specialties: • Training & Competence• File Checking, field assessments, Annual Audits• Compliance • Complaint Handling • Mortgage Conduct of Business Rules (MCOB)• Insurance Conduct of Business Rules (ICOBS)