Nicholas Paige Email & Phone Number

Peoria, Il, Us

- Built out surveys and strategies to help deliver on Energy & Transportation goals and objectives- Provided the E&T teams with actionable insights through survey data and text analytics

Peoria Metropolitan Area

- Managed Transactional Survey Program for dealers globally- Worked with district and product group contacts on survey program and dashboard improvements- Supported and trained Europe & Asia Pacific dealers on entrepreneurs survey strategies- Built and implemented support dashboards for key stakeholders

- Built the Cat Connect reports to deliver weekly dealer metrics- Built out the social quality platform and dealer outbound campaigns through Salesforce- Coordinated and ran monthly summary reports for various Caterpillar programs- Built and distributed monthly reports to 14 different social media page owners using Spredfast/Khoros

- Worked with customer requests and sales leads both over the phone and online- Worked with local dealers to complete outbound campaigns- Responded to 30 social media posts per month through Salesforce- Answered live customer chat requests

Morton, Illinois, United States

-Assisted suppliers with questions regarding EDI Ship Notices, Invoices, and shipping labels-Maintained and update the Transitions and SP20 databases-Assisted where needed on various 6 Sigma Projects and Mach 1 Transitions

Peoria, Illinois Area

-Communicated merchandising tactics to accounts -Coordinated product resets -Corrected delivery discrepancies

-Filmed numerous sporting events that were broadcasted live through BradleyBraves.com-Coordinated and supervised a team of seven to eight students in producing a successful live broadcast

-Passed out flyers and coupons promoting local businesses-Assisted in implementing various promotions for Bradley Men’s Soccer

-Assisted in maintaining the Archtics database-Addressed customer’s questions and complaints regarding merchandise and/or ticket issues-Used Microsoft Publisher & Adobe Photoshop to create and distribute fliers for season ticket packages -Assisted customers with merchandise purchases either in-store or on the concourse -Helped in coordinating numerous promotional events during intermissions of Rivermen home games

-Analyzed various computer issues and worked with customers to help solve the problem(s)-Assisted in the development and maintenance of various websites, including Elmnet.net-Set up appointments for in-home installations either face-to-face or over the phone