As an ICT Service Agent at Health Support Services, Department of Health in Western Australia, my primary focus is on delivering top-notch IT solutions to health employees and departments, ensuring smooth system operations. With experience in IT Support, cybersecurity, Networking, influence, complexity handling, knowledge application, and communication, I effectively manage the daily workflow of IT-related tasks, working collaboratively with team members, users, and customers to ensure that user needs are met throughout the process.In addition, I excel in managing Configuration Items (CIs) and related information, utilizing tools, techniques, and processes for identification, classification, and control of CIs, ensuring that related information is complete, current, and accurate. I also respond to request tickets promptly and engage in resolving and eliminating various types of issues according to instructions. Furthermore, I perform hardware and software installations, incident reporting, and provide professional customer assistance.In summary, as an ICT Service Agent, I bring a wealth of experience in IT support, cybersecurity, Networking, and professional skills in managing CIs and resolving issues. I am highly skilled in complex technical and professional activities, and actively contribute to the success of the team and organization by ensuring user needs are met, maintaining knowledge, and delivering exceptional IT solutions.