Nicole Paparozzi Email & Phone Number

New York, United States

New York, New York, United States

- Oversee ticketing operations for The Bowery Presents New York, Boston, Philadelphia, and Mid-Atlantic, as well as six NY and Boston-based direct reports- Lead ticketing for all Forest Hills Stadium event setups, revenue-generating initiatives , and onsite box office operations- Implement new protocols and processes across Bowery ticketing, including AXS VIP, Quick Pass, APEX, dynamic pricing, and general best practices- Directly manage large open room shows in New York, most frequently at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and Kings Theatre- Standardize internal reservations, fan clubs, and method of delivery fees and processes across Bowery contexts, resulting in market consistency and additional ancillary income- Serve as primary liaison to AXS and assist with beta testing, user development, presentations, and conference panels- Improve and standardize AXS build processes and templates for workflow efficiency- Troubleshoot and problem-solve quickly and effectively, both onsite and in-office- Cultivate and maintain relationships with AXS, agents, management, artists, and venue staff

Chicago, Il

- Lead implementation to AXS from Ticketfly and eTix for all Jam-owned and operated rooms- Built and setup all shows on AXS , ranging from general admission to large-scale reserved, while utilizing revenue generating programs - Premium, Resale, VIP, upgrades, and add-ons- Directly managed ticketing staff and three box offices for Jam-owned venues: Park West, The Vic Theatre, and Riviera Theatre- Managed all open room ticketing for nationwide venues, including United Center, Target Center, Xcel Energy Center, and Fiserv Forum- Managed and operated onsite box offices for festivals and special events- Resolved box office, customer, and fan support issues in a timely and courteous manner

Niles, Il

- Executed and oversaw dealer and customer related experiential marketing events including ticketing, AV, production and catering- Designed and created marketing assets for new product launches, promotional campaigns, and artist partnerships across the US, Canada, New Zealand, and Australia for Pro, Retail and Systems markets- Spearhead the ribbon cutting event for the opening of a new office facility including planning, marketing, budget, catering, production, run-of-show, AV, and rentals

Greater New York City Area

- Lead and oversaw ShowClix's artist ticketing by creating processes, timelines, reports, budgets, and deliverables- Onboarded and supervised internal staff, promoters, venues, and box offices to successfully implement artist ticketing on the ShowClix platform- Coordinated onsite logistics with artist management and tour crew to provide seamless box office operations and fan experiences

Greater New York City Area

- Coordinated fan club presales and onsales with promoters and box offices worldwide- Efficiently built fan club presales and related VIP events on Songkick's system for over 350 national and international tours, including Paul McCartney, Bonnie Raitt, and The Lumineers- Strategically managed and monitored ticket inventory and reporting on Songkick proprietary CMS to maximize sales, increase revenue, and enhance fan experiences

Greater New York City Area

- Coordinated and executed logistics for donor cultivation and institutional branding events ranging from 30 to 800 attendees, exceeding the $1.5M annual fundraising goal- Managed and cultivated relationships with donors, vendors, and sponsors while continually implementing new strategies and work ethics to increase long-term donations and sales- Utilized ProVenue and Tessitura to complete ticketing and box office operations for all live programming at Second Stage Theater

Batavia, Il

- Served as private lesson teacher for piano and percussion students ages five to adult- Lead weekly percussion ensemble rehearsals and group make-up lessons- Prepared students for quarterly recitals, college auditions, independent solo projects

Chicago, Il

- Served as a liaison between tour management, artists, and the promoter- Prepared artist hospitality and VIP “Meet and Greets” for large-scale concert productions- Coordinated schedules, itineraries, booking and transportation arrangements for staff and artists

Chicago, Il

- Promoted concerts by updating daily calendars and facilitating poster distribution to increase audience attendance- Prepared hospitality to fulfill artist contract riders- Created artist press kits and one sheets for distribution• Reviewed demos for future booking