Delivery mobilization architect team

solution architect non technical solution

Transition FrontIdentification of Scope of the process. Developing Transition methodologies Developing train plan based on the timelines given by customer.Identification of GAPS in the process while brought down to offshore and fixing them.Acting has a bridge between operations and the customer to make sure the process transitioned smoothly. Operation FrontIn charge for managing daily reporting and SLA accomplishment Acting as a mediator between… Show more Transition FrontIdentification of Scope of the process. Developing Transition methodologies Developing train plan based on the timelines given by customer.Identification of GAPS in the process while brought down to offshore and fixing them.Acting has a bridge between operations and the customer to make sure the process transitioned smoothly. Operation FrontIn charge for managing daily reporting and SLA accomplishment Acting as a mediator between the customer and the company.Single point of Contact for all the customer EscalationsPrepare individual assessments on Team Members every weekFunction as middleman between management and processorsPrepare documentation for new projects (Project manuals)Give timely updates & organize necessary training sessionsDiscuss the feedback from clients to the end user / processorsMaintain the MIS report Prepare internal and external procedures and conduct classroom training for usersImplement any proposed improvements / enhancementsAdditional activities performed:Quality Control Report GenerationAudit Show less

a) In charge for all client support activities.b) In charge for managing daily reporting and SLA accomplishment.c) Acting as a mediator between the customer and the company.d) Acting as a banking liaison for all the bank transactions

a) In-charge of the team and responsible for handling queries from Associates of the teamb) Setting expectation to the team members and giving active Goals based on their experience and level in the Teamc) Conducting monthly review to make sure that they are align with their goalsd) Conducting performance review half yearly and rate them based on their performancee) Responsible for first line quality control f) Maintain punctuality & confidentiality - very critical… Show more a) In-charge of the team and responsible for handling queries from Associates of the teamb) Setting expectation to the team members and giving active Goals based on their experience and level in the Teamc) Conducting monthly review to make sure that they are align with their goalsd) Conducting performance review half yearly and rate them based on their performancee) Responsible for first line quality control f) Maintain punctuality & confidentiality - very critical to the job g) Assist associates in completing all assigned jobs as per committed time, in an accurate and Client specific manner h) Getting feedback from the client/provide accurate reports/analysis to the Managersi) Training the associates on new concepts and terminologies. Show less

Responsibilities:In-charge of the team and responsible for handling queries from the Data Analysts (DA) of the teamResponsible for first line quality control Enabling DA to complete all assigned jobs as per committed time, in an accurate and Client specific manner Maintain punctuality & confidentiality - very critical to the job Getting feedback from the client/provide accurate reports/analysis to the ManagersTraining DA on new concepts and terminologies in Real… Show more Responsibilities:In-charge of the team and responsible for handling queries from the Data Analysts (DA) of the teamResponsible for first line quality control Enabling DA to complete all assigned jobs as per committed time, in an accurate and Client specific manner Maintain punctuality & confidentiality - very critical to the job Getting feedback from the client/provide accurate reports/analysis to the ManagersTraining DA on new concepts and terminologies in Real Estate; Training people on new concepts and terminologies in security litigationAllocating Jobs for the processors. Case specific training for the processors Acting as support to project coordinators in handling the shiftIn-charge of the cell assigned and responsible for handling queries from CPAs (Claim Processing Associate) of the cell Act as a coach to the cell members Provide training to the cell members Responsible for first line quality control Maintain punctuality and confidentiality - very critical to the job Assist CPAs in completing all assigned jobs as per committed time, in an accurate and client specific manner Keep the Project coordinator (PC) proactively informed of any delay in delivering job over internal commit time Analyze client feedback/provide accurate reports/analysis to the PC/CM(Client Manager) Adhere to print security and physical access proceduresAchievements in Office TigerReceived best leadership award for individually leading a group of 50 processors. Improved their quality through special training and guidelines. Successfully offered and implemented specific ideas to enhance the speed of the work. Received appreciation from the client.Transition Experience: 1) Company – Capgemini Customer – Office Depot Show less