Nicole Pauls Email & Phone Number

Seattle, Wa, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Ensuring customers have a trustworthy experience buying and selling on OfferUp by working across teams to extend platform and product features, tooling, monitoring, and defining KPIs for potential threats (ATO, spam/scam, other forms of abuse).

Austin, Texas, Us

Principal product manager wthin SolarWinds's growing IT Security portfolio, serving both direct customers and Managed Service Providers (MSP/MSSPs). While my primary responsibility is in SIEM and threat detection, our related products in the MSP and IT security portfolios range from endpoint detection to network/server configuration/patching to access rights management.

Eden Prairie, Minnesota, Us

Manage both internal and external products for managed cloud/SaaS security offerings, primarily application security offerings (managed WAF and cloud WAF, both existing and zero line of code projects) and core platform services (data ingestion, storage, access, metadata, and other core services).Commercial and technical product management - facilitating and interacting with internal and external customers and partners to capture and prioritize features, working with development and operations teams to synthesize needs into functionality, working with teams to enable product launches across the company, discovering/managing feedback from internal/external customers, being the trusted person that anyone can come to for an answer in my product areas of ownership. Provide leadership both to internal teams and to drive business outcomes that scale and have forward thinking vision.

Austin, Texas, Us

Director/Principal-level Product Manager with direct responsibility for multiple SolarWinds products in IT management and network security, providing expertise and leadership both to and beyond my products and teams.Duties include...Management of day to day, short term, near term, and long term product featureset, roadmap, and release. Provide highly driven and customer-focused perspective on priorities, implementations, and quality standards. Work closely with development, QA, user experience, and information development teams to ensure all release deliverables align in the best way for the customer.Coordination of customer communication of roadmap and release details via blogs, forums, and other mechanisms. Work closely with support, marketing, and sales to ensure customer-focused (and accurate) messaging and roadmap prioritization. Research and development of product innovations, competitive positions, customer needs, and IT/network security issues and challenges. Act as subject matter expert in network security products and implementation, providing thought leadership, seed content for product marketing teams for both presentations and written material, and strategic advice for the products within security business unit.

Post Falls, Id, Us

Management of day to day, short term, near term, and long tearm product featureset, roadmap, release, and implementations. Development and management of support, training, and other customer interaction methodologies and their implementations. Research and development of product innovations, competitive positions, customer needs, and network security issues and challenges. Never a dull moment.Previous to my job as Director of PM at TriGeo, I also took on numerous roles at the company including IT administration, devops-like processes and tools, sales engineering, training, support, customer onboarding, marketing & subject matter expertise, and wherever else I was needed.

Tier 3 technical support for general student base and front-line support staff, issue/case management, escalation, tracking, and resolution, high-touch technical support for distance learning students, communication and interaction with local and remote online learning students, instructors, and professors