Vice President Of Customer Success & Support
CurrentMaking release days obsolete by Connecting Customer Success and Support with GTM Ops to create a holistic customer experience.
Jun 2023 - Present
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Nick C. Email & Phone Number
Success | Services | Operations | Architecture | Analytics | DevSecOps | Leadership | 20x Salesforce Certified
at
Copado
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Success | Services | Operations | Architecture | Analytics | DevSecOps | Leadership | 20x Salesforce Certified
Location
Greater Minneapolis-St. Paul Area, United States
Who is Nick C.? Overview
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Nick C. is listed as Success | Services | Operations | Architecture | Analytics | DevSecOps | Leadership | 20x Salesforce Certified at Copado, based in Greater Minneapolis-St. Paul Area, United States. AeroLeads shows a matched LinkedIn profile for Nick C..
Nick C. previously worked as Vice President of Customer Success & Support at Copado and Senior Director, Platform & Analytics Architects - Customer Success Group at Salesforce. Nick C. holds Master Of Business Administration (M.B.A.), Data Analytics from University Of Minnesota - Carlson School Of Management.
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Copado
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Profile bio
About Nick C.
I help SaaS companies solve retention and cost attribution challenges at scale. My leadership mantra is People First & Data Always. I leverage my core values of Usefulness, Honesty, and Kindness to maximize the potential of teams by employing a coaching style that separates the person someone is from the work they perform, creating an environment in which vulnerability, innovation, and risk-taking are welcomed. I’m a dedicated father to Charlotte and Harper, who are my everything. 💗►MY EXPERIENCE ♦ 20+ years of Experience in CRM and Service Automation, including Field Service, Lead-to-Cash and Big Data / Analytics Integration projects. I have been the customer technical / product owner, the SI partner, and the Services / Success delivery leader working for SaaS providers directly across multiple industries. ♦ Pioneered data-driven, engagement-based Customer Success delivery, including hands-on build-out of Customer Success offerings, methodologies, processes, and KPIs to achieve growth while reducing delivery costs and increasing digital scale.♦ Leveraged analytics background to work with strategy, operations, and data science teams to correlate impact and cost attribution of offerings, programs, and engagements across Customer SuccessI am excited to put my skills and experience to work to help companies achieve their digital transformation goals in a Customer Success, Services Delivery, Enterprise Application Delivery, or Operations leadership role. ► CAREER HIGHLIGHTS IN NUMBERS✓ Worked with over 500 customers across implementation projects, architecture workshops, art-of-the-possible discussions, and outcome-based engagements to achieve adoption, value, and growth goals.✓ Expanded the Architecture & AI functions within Salesforce Success 300% over a 3 yr period; maximizing reach while building over 200 new offerings and reducing delivery costs by ~$8M YoY.✓ Led teams of 65+ accountable to >$5.9B in ARR, covering the most technical products in the Salesforce portfolio, and high-growth Industry products including Health and Financial Services.✓ Exceeded ACV influence targets by 350% by engaging technology teams within the customer base to unlock value.► AREAS OF EXPERTISELeadership | Customer Success | Strategic Planning | Cross-Functional Partnerships | Program Management | Professional Services | IT Strategy Alignment | Data-Driven Decisions | Process Development | Mentorship | Business Strategy | Scaling Growth | Executive Stakeholder Management | Communication | Enterprise Solutions | Problem Solving | Adaptability
Listed skills include Leadership, Systems Analysis, .Net, Information Technology, and 40 others.
Current workplace
Nick C.'s current company
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12 roles · 24 years
Nick C. work experience
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Senior Director, Platform & Analytics Architects - Customer Success Group
-Led a team of 65 technologists and 5 front-line leaders delivering expert coaching to end customers to retain and grow Salesforce product investment-Grew the organization 300% in 3 years, increasing delivery efficiency and utilization YoY-Achieved $8M in net savings through productization of offerings and migrating workstreams to lower cost delivery teams -Used data mining of product usage to proactively target attrition risks and low adopters-Influenced an average of $66M in new business opportunities YoY -Created and standardized QBR process to bring the Voice of the Customer back to Product Managers, Support, and Customer Success leaders-Worked across all of Salesforce to influence job, role, and specialization strategy for acquired technology teams, including Slack, Tableau, Mulesoft, and CDP
Aug 2020 - Jun 2023
Portfolio Leader, Commercial Manufacturing & High Tech - Customer Success Group
-Led a team of Digital Engagement, Field Service, Platform, Einstein AI, and Business Value consultants covering Commercial and Mid-Marketing Manufacturing and Tech Customers nationwide -Used advanced analytics to define addressable market segmentation, and go-to-market operating models for senior leadership -Analyzed customer attrition risks to triage, coordinate, and engage the right resource mix to solve top business-saving priorities-Actively measured team impact to attrition saved, sales growth, and customer sentiment while leading the regional effort to communicate key wins to executive sponsors-Acted as liaison to the global strategy team on role definitions, resource maturity models, and specialization strategy to evolve the global organization
Feb 2019 - Aug 2020
Engagement Director, Platform & Analytics - Customer Success Group
-Led a team of cross-domain solution, enterprise, and product architecture consultants delivering surgical customer engagements covering Commercial & Small Business, as well as Health & Life Sciences customers nationwide-Coordinated with program strategy and data operations teams to define roles, engagement and operating models, performance indicators, and content curation efforts-Orchestrated 1200+ customer engagements every year across the team, achieving top marks for CSAT, productivity, and utilization department-wide-Served as a technical mentor and hands-on coach to develop and progress technical talent
Feb 2017 - Feb 2019
Director, Platform & Architecture Specialist
-Served as the go-to solution and enterprise architecture consultant for high touch customers in the North Central, and Northwest/Southwest regions including customers such as Honeywell, 3M, Amazon AWS, Caterpillar, General Motors, and more-Delivered technical engagements valued at an average of $1.2M YoY, with a 98% CSAT -Worked with program owners to iterate and improve upon core content repositories and delivery best practices
Nov 2014 - Feb 2017
Tech Lead/Architect
-Consulted with upper-level managers at clients to discuss digital transformation strategy-Provided mentorship and technical expertise, overseeing a team of architects and developers on -Salesforce.com implementations at customers including Wells Fargo, Facebook, Prime Therapeutics, Cantel Medical, and Stratasys.-Managed best practices repository for Salesforce.com architecture and advanced development-Responsible for quality, scalability and transferability of technical solution designs and SOWs-Interfaced with customers at all org levels from pre-sales through post-deploy project phases
Sep 2011 - Nov 2014
Principal Software Engineer
-Provided mentorship and technical expertise, overseeing an international team of 20+ developers in Salesforce.com, Microsoft, and Siebel-Participated in business case and roadmap planning for global CRM re-platofrm to Salesforce-Served as driver of technical requirements and design for an international sales force of 5000+-Ensured purposeful and efficient design/development approaches for Salesforce.com, Siebel, integration, and data warehouse teams-Consistently tackled the most complex design and development work throughout the CRM/SFA space across the corporation-Served as primary liaison to the Thomson-Reuters architecture team, providing product and partnership direction in Customer Relationship Management and Sales Automation -Assisted in preparation of strategic business cases presented to executive management in IT and throughout the business organization
Jan 2008 - Sep 2011
Sr Software Engineer
CRM, Inside Sales, Call Center, and Marketing Applications Systems Design and Development
Jul 2006 - Jan 2008
Jul 2006 - Dec 2006
Systems Analyst
CRM and Marketing Systems analyst and developer
Jun 2003 - Jul 2006
Systems Analyst
CRM and Marketing Systems Analyst and Lead Developer
2003 - 2006
~3 yrs
Systems Analyst
Infinite Systems Consulting
Software Developer
Jun 2001 - Dec 2002
2 education records
Nick C. education
Master Of Business Administration (M.B.A.), Data Analytics
University Of Minnesota - Carlson School Of Management
Bsb, Mis, Marketing
University Of Minnesota - Carlson School Of Management
FAQ
Frequently asked questions about Nick C.
Quick answers generated from the profile data available on this page.
What company does Nick C. work for?
Nick C. works for Copado.
What is Nick C.'s role at Copado?
Nick C. is listed as Success | Services | Operations | Architecture | Analytics | DevSecOps | Leadership | 20x Salesforce Certified at Copado.
Where is Nick C. based?
Nick C. is based in Greater Minneapolis-St. Paul Area, United States while working with Copado.
What companies has Nick C. worked for?
Nick C. has worked for Copado, Salesforce, Demand Chain Systems, Thomson Reuters, and Sogeti Usa.
How can I contact Nick C.?
You can use AeroLeads to view verified contact signals for Nick C. at Copado, including work email, phone, and LinkedIn data when available.
What schools did Nick C. attend?
Nick C. holds Master Of Business Administration (M.B.A.), Data Analytics from University Of Minnesota - Carlson School Of Management.
What skills is Nick C. known for?
Nick C. is listed with skills including Leadership, Systems Analysis, .Net, Information Technology, Consulting, Requirements Analysis, Sdlc, and Data Science.
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