I help SaaS companies solve retention and cost attribution challenges at scale. My leadership mantra is People First & Data Always. I leverage my core values of Usefulness, Honesty, and Kindness to maximize the potential of teams by employing a coaching style that separates the person someone is from the work they perform, creating an environment in which vulnerability, innovation, and risk-taking are welcomed. I’m a dedicated father to Charlotte and Harper, who are my everything. 💗►MY EXPERIENCE ♦ 20+ years of Experience in CRM and Service Automation, including Field Service, Lead-to-Cash and Big Data / Analytics Integration projects. I have been the customer technical / product owner, the SI partner, and the Services / Success delivery leader working for SaaS providers directly across multiple industries. ♦ Pioneered data-driven, engagement-based Customer Success delivery, including hands-on build-out of Customer Success offerings, methodologies, processes, and KPIs to achieve growth while reducing delivery costs and increasing digital scale.♦ Leveraged analytics background to work with strategy, operations, and data science teams to correlate impact and cost attribution of offerings, programs, and engagements across Customer SuccessI am excited to put my skills and experience to work to help companies achieve their digital transformation goals in a Customer Success, Services Delivery, Enterprise Application Delivery, or Operations leadership role. ► CAREER HIGHLIGHTS IN NUMBERS✓ Worked with over 500 customers across implementation projects, architecture workshops, art-of-the-possible discussions, and outcome-based engagements to achieve adoption, value, and growth goals.✓ Expanded the Architecture & AI functions within Salesforce Success 300% over a 3 yr period; maximizing reach while building over 200 new offerings and reducing delivery costs by ~$8M YoY.✓ Led teams of 65+ accountable to >$5.9B in ARR, covering the most technical products in the Salesforce portfolio, and high-growth Industry products including Health and Financial Services.✓ Exceeded ACV influence targets by 350% by engaging technology teams within the customer base to unlock value.► AREAS OF EXPERTISELeadership | Customer Success | Strategic Planning | Cross-Functional Partnerships | Program Management | Professional Services | IT Strategy Alignment | Data-Driven Decisions | Process Development | Mentorship | Business Strategy | Scaling Growth | Executive Stakeholder Management | Communication | Enterprise Solutions | Problem Solving | Adaptability