Nick Peacock Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

Victor, New York, Us

- Analyze business and technical requirements and propose optimal cloud solutions that meet their needs and goals- Develop, test, and deploy cloud applications and services using the AWS cloud platform, Python, and APIs.- Design, implementation, testing and maintenance of existing IaaS environment and infrastructure as code. - Manage and monitor the performance, security, and availability of cloud systems and ensuring compliance with best practices and standards.- Troubleshooting and resolving any issues or problems related to the cloud applications and services.- Collaborate with other cloud architects, developers, and stakeholders to ensure the quality and efficiency of the cloud solutions.- Research and stay updated on the latest trends and technologies in the cloud domain and recommend improvements and innovations.- Adhere to and strengthen Change Management/Change Control processes and SDLC, maintaining the security and integrity of the environment. - Develop and maintain documentation for systems and procedures.

Victor, New York, Us

- Analyze business and technical requirements and propose optimal cloud solutions that meet their needs and goals- Develop, test, and deploy cloud applications and services using the AWS cloud platform, Python, and APIs.- Design, implementation, testing and maintenance of existing IaaS environment and infrastructure as code. - Manage and monitor the performance, security, and availability of cloud systems and ensuring compliance with best practices and standards.- Troubleshooting and resolving any issues or problems related to the cloud applications and services.- Collaborate with other cloud architects, developers, and stakeholders to ensure the quality and efficiency of the cloud solutions.- Research and stay updated on the latest trends and technologies in the cloud domain and recommend improvements and innovations.- Adhere to and strengthen Change Management/Change Control processes and SDLC, maintaining the security and integrity of the environment. - Develop and maintain documentation for systems and procedures.

Victor, New York, Us

- Product owner of NinjaOne- Create automation scripts for software installation, vulnerability remediation, and general maintenance of devices. - Assume primary support specialist responsibilities on various IT systems- Respond to inquiries from colleagues, administrators, service providers, site personnel, outside vendors, etc., to provide technical assistance and support- Resolve helpdesk service request escalations- Identify, diagnose, and resole problems for internal users of personal computer software and hardware, the network and internet, new computer technology, and communicate solutions to end users- Build new laptops and installing new software on computers- Manage procurement of hardware and software solutions- Develop and maintain documentation for systems and procedures- Provide technical training to colleagues- Research, recommend, evaluate, and implement IT solutions to meet business objective

Philadelphia, Pennsylvania, Us

Perform duties required in the processing of reported issues and requests in the ticketing system. Including the monitoring assigned queues (SQUADS), tracking issues progress until completion, and document troubleshooting steps/actions and resolutions.Diagnose, repair, and troubleshoot any and all ERT provided hardware, software, or other equipment to ensure optimal workstation performancePlan, track and purchase adequate supplies of hardware and software licenses needed to support personnel resources, maintain systems accessible to all users on and off-site while adhering to budgetary guidelines.Configure, coordinate and support all technical aspects of All Hands meetings and any other local medium to large scale events including audio and video setup.Develop and implement plans for testing, modifying or upgrading local file systems and applications.Assist in the testing, modifying or upgrading global file systems and applications, ensuring changes do not adversely impact corporate users/systems.Maintain and troubleshoot local site security fob and surveillance systemsExamines current and submitted documentation for accuracy and completeness and addresses gaps in existing documentation.Additional Responsibilities:● Administrator/SME of Datto RMM instance - 18000 devices○ Manage licenses, access, permission levels○ Create policies for device groups○ Manage deployment of software to thousands of devices○ Write governance on use of product● Administrator of M365 environment○ Create/manage Intune policies○ Create/manage deployments through Intune○ Audit security groups and licenses● Work with Security Operations team to ensure AV coverage on alldevices.

Philadelphia, Pennsylvania, Us

Works closely with and takes regular direction from Manager on both strategic and operational projects and dutiesImages & configures laptops/computers following predefined set of instructions & checklistsTroubleshoots computer hardwareTroubleshoots & installs of computer softwareHandles desk setups & relocation of equipment (monitors, docks, keyboards, mice)Uses ticketing system to see work assigned in queue, track progress of issues to completion and document troubleshooting processFields a wide-variety of I.T. Support tickets (file server access, VPN connectivity, Google Apps, account lockouts, domain re-joins)Builds rapport with UsersHelps with Document Management Application Support with a focus on UI level administrationTroubleshoots Document Management end-user tickets

Philadelphia, Pennsylvania, Us

- Provide Level 1 technical support to all employees and customers and their associated workstations, telephones, mobile devices, and printers.- Provide Level 2 technical support as directed to the Project Support team for customer-facing technical requests.- Serve as the technical administrator responsible for the deployment and configuration of all client workstations, telephone handsets, and any additional IT-provided equipment.- Monitor and respond to IT Help Desk ticket queues including issue resolution and escalation, when appropriate. Document detailed troubleshooting procedures and technical solutions as well as IT standard operating procedures (SOPs) in an FDA-regulated environment.- Responsible for troubleshooting and analysis, fault resolution, configuration management, change management, performance management, and evaluation of new technologies.- Handle multiple responsibilities/projects assigned within the IT Department.

Philadelphia, Pennsylvania, Us

- Provide Level 1 technical support to all employees and customers and their associated workstations, telephones, mobile devices, and printers. - Provide Level 2 technical support as directed to the Project Support team for customer-facing technical requests. - Serve as the technical administrator responsible for the deployment and configuration of all client workstations, telephone handsets, and any additional IT-provided equipment. - Monitor and respond to IT Help Desk ticket queues including issue resolution and escalation, when appropriate. Document detailed troubleshooting procedures and technical solutions as well as IT standard operating procedures (SOPs) in an FDA-regulated environment. - Responsible for troubleshooting and analysis, fault resolution, configuration management, change management, performance management, and evaluation of new technologies. - Handle multiple responsibilities/projects assigned within the IT Department.

Philadelphia, Pennsylvania, Us

- Provide Level 1 technical support to all employees and customers and their associated workstations, telephones, mobile devices, and printers.- Provide Level 2 technical support as directed to the Project Support team for customer-facing technical requests.- Serve as the technical administrator responsible for the deployment and configuration of all client workstations, telephone handsets, and user accounts.- Monitor and respond to IT Help Desk ticket queues including issue resolution and escalation when appropriate.- Document detailed troubleshooting procedures and technical solutions as well as IT standard operating procedures (SOPs) in an FDA-regulated environment.- Troubleshooting and analysis, fault resolution, configuration management, change management, performance management, and evaluation of new technologies.

Bachelor'S Degree, Computer And Information Sciences, General

Undeclared

Information Technology

Regents Diploma With Honors