Npecheicheh Ngondeh Email & Phone Number

Accra, Greater Accra Region, Gh

Accra, Greater Accra Region, Ghana

### Operations Specialist at GadgetXpressgh*June 2023 - March 2024*At GadgetXpressgh, I enhanced operational efficiency and boosted sales by 5%. I developed detailed reports that informed strategic decisions, streamlined inventory control, order fulfillment, and supply chain processes. By identifying causes of customer dissatisfaction and presenting actionable insights to management, I significantly improved customer service.### Project Manager for Flavrr Africa*December 2022 - January 2024*As Project Manager for Flavrr Africa, I led a team to develop a successful food delivery app across Africa. I conducted daily stand-ups and sprint planning, tracked progress with Gantt charts, and maintained clear communication with stakeholders. My efforts ensured the project was delivered on time and within scope, connecting users with food delivery services in multiple regions.### Data Analyst and Customer Service Representative at Union Camerounais de Brasseries (UCB)*June 2017 - August 2019*At UCB, I contributed to data-driven decision-making and customer satisfaction. I analyzed sales data using Excel, providing actionable insights for top management. As a customer service representative, I addressed and forwarded complaints, leading to service improvements. Additionally, I used historical sales data to identify target markets for marketing campaigns, enhancing engagement and sales.In these roles, I developed strong skills in operations management, project leadership, data analysis, and customer service. My ability to drive improvements, optimize processes, and deliver successful projects has consistently added value to the organizations I have been part of.

Accra, Greater Accra Region, Ghana

use Agile methods of project management in leading a team of developers in the building of a mobile application app that will helps in meals distribution in Africa countries.

Doula Cameroon

collecting, cleaning, analyzing data and transforming them into useful information for decision making by top management for decision making.presentations of market insight using power point to the marketing team and anticipating future sale from past performance.