AeroLeads people directory · profile
Nicole Pennington Email & Phone Number
VP of Customer Success
at
Mavvrik (formerly DigitalEx)
2 work emails found
@hrmssolutions.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
VP of Customer Success
Location
Austin, Texas, United States
Company size
Who is Nicole Pennington? Overview
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Quick answer
Nicole Pennington is listed as VP of Customer Success at Mavvrik (formerly DigitalEx), a company with 38 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at hrmssolutions.com and a matched LinkedIn profile for Nicole Pennington.
Nicole Pennington previously worked as VP of Customer Success at Digitalex and Chief of Staff to CEO* at Adthena. Nicole Pennington holds Master Of Science, Technology Commercialization (Mstc) from The University Of Texas At Austin.
Company email context
Email format at Mavvrik (formerly DigitalEx)
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{first}_{last}@hrmssolutions.com
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AeroLeads found 2 current-domain work email signals for Nicole Pennington. Compare company email patterns before reaching out.
Profile bio
About Nicole Pennington
With nearly two decades of leadership in the SaaS sector, I've excelled in scaling service delivery teams, driving significant revenue growth, and spearheading initiatives that optimize customer retention and success. I've transformed and built departments from the ground up, ensuring they not only meet but exceed both organizational and client objectives.
Listed skills include Management, Enterprise Software, Consulting, Saas, and 31 others.
Current workplace
Nicole Pennington's current company
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Mavvrik (Formerly Digitalex)
16 roles
Nicole Pennington work experience
A career timeline built from the work history available for this profile.
Vp Of Customer Success
Current
Sep 2023 - Present
Chief Of Staff To Ceo*
Launched a global customer advisory board for better engagement and feedback. Revamped company objectives and execution approach. Managed operations for a 7-member executive team, ensuring inter-departmental synergy. Partnered with sales, marketing, and other teams on cross-functional projects to enhance client value.*Promoted to Chief of Staff at Adthena.
Oct 2022 - Jun 2023
Director Of Account Management
Managed an $8.1MM portfolio, expanded and refined the US Account Management team, leading to 216% upsell growth in 19 months. Implemented a new customer service framework boosting account success. Grew the team from 2 to 6 members with a 100% retention rate over 2 years.
Apr 2021 - Oct 2022
Vice President Of Professional Services
Led the development of a direct-to-client SaaS professional services practice, generating $950K and boosting company revenue by 27% within a year. Built and mentored a versatile, high-achieving customer services team focused on UKG implementations.
Jan 2020 - Feb 2021
Director, Professional Services And Pmo
Built and scaled a customer implementation practice, generating $5.1MM in under 3 years. Started as a hands-on leader in a novel industry and software, then recruited and mentored a team that completed over 100 successful implementations. Revitalized the company's PMO, emphasizing faster client value realization.
Jul 2016 - Jan 2020
Director, Account Management
Introduced a subscription-based customer success model, securing $5MM ARR in two years. Founded a dedicated account management team focused on customer retention subscription-based services.
Jan 2018 - Dec 2018
Practice Lead - Cornerstone For Salesforce
Revitalized an unprofitable services team for the Cornerstone for Salesforce product. Introduced new implementation strategies, reducing time-to-value by 4 weeks and attaining profitability within 4 months. Established an in-house customer services function in addition to managing 3rd party partner delivery teams.
Aug 2015 - Jul 2016
Engagement Manager, Enterprise Solutions
Directed $4MM in SaaS implementations for 15+ enterprise clients, fostering relations with executive sponsors at Fortune 100 companies. Enhanced the Project Management practice by mentoring newcomers, introducing innovative tools, and formulating comprehensive team metrics and reports.
Dec 2012 - Dec 2015
Manager, Extended Services Program
Formed a 12-member cross-disciplinary team focused on post-implementation customer success, leading to a 200% rise in subscription revenue in 3 years. Instituted a framework enabling the team to guide and manage the strategic direction for their accounts, prioritizing client retention and sustained success.
Apr 2009 - Nov 2012
Practice Lead - Global Marketing Operations
Conducted planning workshops for strategic implementations with high-profile clients. Standardized and optimized a comprehensive set of practice tools and processes. Created and delivered a product certification training program for clients.
Mar 2008 - Apr 2009
Implementation Project Manager
Managed teams of technical and functional consultants throughout comprehensive phases of enterprise software implementations. Spearheaded the creation of project estimates, formulated SOW documents, and crafted detailed project plans. Responsible for budgeting, change requests, project status reports and stakeholder communication.
Oct 2006 - Apr 2008
Sr. Consultant / Consultant
Led software implementations and developed marketing automation solutions for Aprimo Marketing software. Delivered impactful solutions for clients, including cost allocation systems, financial accountability tools, and extensive customized training programs, culminating in recognitions like the 2005 APEX Award.
Nov 2004 - Sep 2006
Account Executive
Oct 2003 - Oct 2004
Intern, Database Marketing
Jan 2003 - May 2003
Qa Testing Lead
May 2001 - Jan 2003
2 education records
Nicole Pennington education
Master Of Science, Technology Commercialization (Mstc)
The University Of Texas At Austin
Ba, Management Of Information Systems
Mays Business School - Texas A&M University
FAQ
Frequently asked questions about Nicole Pennington
Quick answers generated from the profile data available on this page.
What company does Nicole Pennington work for?
Nicole Pennington works for Mavvrik (formerly DigitalEx).
What is Nicole Pennington's role at Mavvrik (formerly DigitalEx)?
Nicole Pennington is listed as VP of Customer Success at Mavvrik (formerly DigitalEx).
What is Nicole Pennington's email address?
AeroLeads has found 2 work email signals at @hrmssolutions.com for Nicole Pennington at Mavvrik (formerly DigitalEx).
Where is Nicole Pennington based?
Nicole Pennington is based in Austin, Texas, United States while working with Mavvrik (formerly DigitalEx).
What companies has Nicole Pennington worked for?
Nicole Pennington has worked for Mavvrik (Formerly Digitalex), Digitalex, Adthena, Hrms Solutions, and Bluewater - Consulting For Learning, Talent, And Human Capital Management.
How can I contact Nicole Pennington?
You can use AeroLeads to view verified contact signals for Nicole Pennington at Mavvrik (formerly DigitalEx), including work email, phone, and LinkedIn data when available.
What schools did Nicole Pennington attend?
Nicole Pennington holds Master Of Science, Technology Commercialization (Mstc) from The University Of Texas At Austin.
What skills is Nicole Pennington known for?
Nicole Pennington is listed with skills including Management, Enterprise Software, Consulting, Saas, Software Project Management, Professional Services, Marketing Automation, and Cross Functional Team Leadership.
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