Nicholas Petruzzelli Email & Phone Number

California, United States

I serve as both IT Department Manager and Project Manager for Options For All. I oversee and provide support for all IT activities while simultaneously coordinating the completion of various assigned projects at Options For all. I serve in a support position reporting directly to the Chief of Operations and Chief Executive Officer by providing analytics, implementation, and strategic decisions for the IT Department and assigned projects. ► Achieved yearly cost savings of $230,000 through strategic contract and service restructuring► Orchestrated the seamless deployment of over 800 endpoints enhancing operational efficiency for the organization► Spearheaded the rollout of Intune to over 800 endpoints improving device management and company-wide security► Oversee helpdesk operations resulting in a 35% reduction in ticket response time► Develop and maintain a comprehensive dashboard providing leadership with real time insights through data aggregation and visualization► Foster and sustain partnerships between Options For All and its network of vendors

San Diego, California, United States

► Maintained and tracked all digital assets at Options For All ensuring up to date and accurate documentation.► Troubleshoot and diagnosed hardware, software, and networking problems as needed.► Developed and maintained IT-related policy for Options For All (employee handbook, IT standard operating procedures, etc...).► Identified, analyzed, and prioritized goals for the IT department in relation to future process improvement and restructuring. ► Drove and monitored the execution of action IT-related action items in partnership alongside the IT team.► Carried assigned projects from creation to completion ensuring the project team remains motivated, on track, on schedule, and under or at budget. ► Maintained healthy relationships across the organization to ensure that the Executive Leadership Team receives pertinent and accurate data on the IT department and assigned projects.

San Diego, California, United States