• Performed as a Senior Project Manager/ Scrum Master on various software projects.• Managed complex software development, integration and digital transformation projects in a fast-paced environment.• Managed multiple work streams to develop project plans.• Responsible for initiating, planning, scheduling, executing, coordinating, controlling, managing and delivering all activities for waterfall projects.• Identifying key risks, project complexities, timelines and status for the projects undertaken; report it to management team and stakeholders.• Responsible for aggregating, organizing, and communicating project information with all stakeholders.• Used Jira as a tool to assist the team efficiency, to allocate and monitor tasks.• Applied agile methodologies on some projects by facilitating and attending daily stand-up meetings, sprint planning meetings and sprint retrospectives as Scrum Master.• Responsible for identifying and removing impediments, preventing distractions of the agile teams when serving as Scrum Master.• Managed feasibility studies for various projects regarding Chatbot, Chat Platforms and CRM Technologies.Delivered Projects: Service Cloud Implementation Project (Salesforce.com) Digital Transformation Project of Invoice Processes (IBM Datacap/Filenet) CRM Refactoring and Upgrade Project (MS Dynamics) CRM Migration Project

• Carry out meetings with clients and articulate client requirements/needs into clear features and functionality.• Conduct requirements gathering sessions with Business users,SMEs and Development teams• Deliver Design Documentation including workflow diagrams, functional requirements, system diagrams and data flows.• Review the technical architecture of the solution throughout the product/software development life cycle, working close with the development teams.• Deliver training materials and assist with training; one-to-one and in groups.

• Serves as an advocate for customer needs while providing guidance and assistance to customers during implementation and act as a Project Leader in Support Organization.• Conduct regular conference calls to discuss critical issues and determine action plans to resolve them.• Point of contact on Strategic Fusion Customers to coordinate across product lines and make sure organization is aware of and meets key milestones on these projects.• Provide feedback to Support and other LOBs as how to improve Customer Satisfaction as a voice of customer.• Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.• Work cross functionally within Oracle and collaborate on projects to drive client success.

• Recognized as an expert in Oracle CRM product area (Marketing Online, Trade Management, Content Management, Lead Management, Marketing Encyclopedia, Fulfillment Services, Marketing Intelligence, Sales Intelligence, Sales Online ) and demonstrated skills in several Oracle ERP products ( Order Management, Receivables, Payables, General Ledger, Pricing, Inventory)• Offered strategic technical support to assure the highest level of customer satisfaction.• Participated in the creation and delivery of CRM course material for advanced technical topics.• Networked across competencies and other lines of business, with management & senior resources to gain visibility within the organization.• Worked closely with development in planning product enhancements and new features.

• Responsible for the sales and presales activities related to the sale of Analytical Instruments to prospective customers.• Increase Sales of Analytical Instruments in assigned territory.• Provided post-install configuration and integration of customers’ technical specs, general design requirements and strategies.