Copilot for Microsoft 365 Implementation: Spearheaded SharePoint Governance initiatives to address data oversharing. Designed and implemented governance policies to ensure secure and compliant data-sharing practices within SharePoint Online. Leveraged Microsoft Purview to enforce data access, sharing, and retention controls, aligning governance frameworks with organizational security standards. Ensured AI-driven Copilot features adhered to established governance protocols, safeguarding sensitive information.Digital Workplace Lead: Led the design of a modern Microsoft 365 and Azure environment for a multi-national industrial company. Delivered comprehensive solutions for managing endpoints (Windows, macOS, iOS, Android) via Microsoft Intune and Autopilot. Oversaw implementation of Microsoft Teams Rooms, Teams Phone, HP Secure Print, Microsoft Tunnel, and Azure Virtual Desktop. Designed Microsoft Purview DLP policies, Sensitive Information Types, and Data Classifiers to enhance security and compliance.Microsoft 365 Migration: Directed a seamless migration of Microsoft Teams and Exchange systems from on-premises to the cloud for a leading biotech company. Conducted risk assessments, executed migration strategies, and ensured minimal business disruption. Facilitated cross-departmental knowledge transfer to support adoption of new tools. Provided post-migration support, addressing technical issues and positioning the company for scalable growth and modernization.

Microsoft Purview DLP Implementation: Led the migration of Data Loss Prevention (DLP) policies from Symantec DLP to Microsoft Purview for a major financial institution. Conducted initial discovery, designed and documented the solution, and developed a GAP analysis to address system shortcomings. Collaborated on designing and configuring custom sensitive information types, trainable classifiers, and new DLP policies.Microsoft Intune Pilot Project: Directed the transition from BlackBerry Endpoint Manager to Microsoft Intune for a leading investment bank. Delivered a comprehensive solution, including Conditional Access policies, MFA requirements, Compliance policies, Configuration profiles, and detailed technical design documentation, following a thorough discovery and design phase.Microsoft EMS Suite Implementation: Successfully implemented Microsoft Enterprise Mobility + Security (EMS) for an enterprise client. This involved configuring Windows Hello for Business, setting up PKI infrastructure, deploying Windows Defender for Endpoint, and leveraging Microsoft Endpoint Manager (Intune) for Autopilot deployment. Additionally, designed Conditional Access policies and Privileged Identity Management roles for enhanced security.Microsoft 365 Migration: Managed the migration of 3,000+ users from on-premises Exchange to Microsoft 365 Exchange Online for a commercial bank. Oversaw technical implementation, discovery, and planning phases, addressing both tenant-to-tenant and on-premises-to-cloud scenarios, ensuring a smooth transition with minimal disruption.

Microsoft Exchange Migration Design: Led discovery and design efforts for a Microsoft Exchange migration at a multi-national energy company, providing tooling recommendations, detailed design documentation, and analysis of current workloads and mail flow to support future-proof infrastructure decisions.Azure DevOps Documentation: Captured and documented all technical and business requirements in Azure DevOps backlogs, ensuring clear communication and alignment across teams.Stakeholder Engagement and Coordination: Organized and facilitated technical workshops, information-gathering sessions, troubleshooting meetings, and daily scrum meetings with both clients and internal teams, driving project progress and issue resolution.Project Administration: Maintained accurate and timely timesheets to support client billing and project proposal processes.

• Management and administration of Microsoft Azure environment, including Virtual Machines, Storage accounts, design of Windows Virtual Desktop(WVD) host pools, Azure Active Directory, fslogix profile containers, multifactor authentication, etc.• Administration and support of Microsoft O365 apps, including Teams, Exchange Online, Outlook, Excel, Word, Visio, etc• Responsible for helping manage, design, and support all network/server/storage related infrastructure.• Administration and configuration of Cisco Meraki firewalls/virtual appliances, Netgear L3 switches, site-to-site and client VPN configurations.• Creation of VLAN's for network segmentation, security, and management purposes. • Performed high availability Hyper-V Failover cluster management.• Responsible for Veeam on-site Backup and Disaster Recovery design and configuration. • Configuration of NAS and SAN solutions for file/VM storage.• Administration and support for all Adobe Creative Suite products.• Traditional helpdesk support for executive, design, production, packaging, etc. teams. • Assisted with Procurement of IT products and services.

• Launched a technical YouTube channel for remote staff training during COVID-19.• Responsible for administration of Microsoft Azure AD/Active Directory, MS Office365, and MS Exchange for all users/computers in company domain (2,400+ users).• Mentored/trained new Help Desk staff on procedures, troubleshooting tactics, etc.• Served as a primary escalation point for any technical issues unable to be resolved in a timely fashion.• Developed MS PowerShell scripts to help automate workflow for Help Desk processes, such as AD account creation and provisioning of Office 365 remote mailboxes.• Worked with other members of the IT infrastructure team to complete a major VoIP phone system replacement project. Was tasked with the front and back-end configuration and deployment of an upgraded Polycom VoIP phone system to 2,400 employees, including Executives and support staff. • Successfully completed a project in which I was tasked with replacing unmanaged Netgear and HP switches with new managed Cisco switches to 140+ remote sites/facilities. This project required me to coordinate with Program Directors and staff as well as the IT Infrastructure manager to ensure minimal downtime for staff and clients.• Troubleshot event log issues in Windows servers (VMs) and installed several hotfixes and patches to eliminate vulnerabilities.• Worked with IT Infrastructure Manager to define and apply GPO’s based on user needs/company policies.

• Supported 2,400+ users with a variety of technical issues daily via remote, telephone, and desk-side support in a primarily Virtual desktop environment (Citrix XenApp/XenDesktop).• Traveled to over 145+ unique facilities around NYC for field-support, including building new sites, deploying Dell thin-client VDI’s, VOIP phones, SonicWALL firewalls, Cisco switches, network printers, copiers, etc.. • Maintained detailed records of support provided in incident management system and created documentation for procedures to resolve common user issues. • Maintained a fleet of 450+ network copier/scanners/printers/MFD’s. • Troubleshot SonicWALL VPN issues and network connectivity issues.• Configured employee phones/tablets and supported them via Citrix MDM system.

• Supported users at a private law firm and dental office with various Windows 7/10 troubleshooting issues. • Assisted in facilitating Skype conferences for external solicitors for distant legal mediation / corporate meetings. • Coordinated equipment repairs with outside vendors and desktop users. • Created/deleted user accounts, Reset Passwords, Joined new clients to Domain through Active Directory in Windows Server 2012 and 2016 • Created new email accounts for users using Microsoft Exchange and Microsoft Office 365.• Responsible for deployment and conference bridges on Communicator software on ShoreTel VOIP phones.• Performed routine maintenance on workstations to increase performance and system responsiveness. • Mapped network shared drives and printers.• Manually upgraded older workstations from Windows 7 to Windows 10 as needed using Symantec Ghost.• Provided hands-on deskside support for locally assigned corporate office computers.• Replaced toner cartridges on a variety of HP/Xerox LaserJet/MFD’s.

• Facilitated implementation of online based ordering system.• Responsible for installation, configuration, and maintenance of POS systems• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.• Collaborated with the Chef to analyze and approve all food and beverage selections.• Exhibited thorough knowledge of foods, beverages, service techniques, and guest interactions.• Optimized profits by controlling food and beverage costs on a daily basis

• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.• Scheduled Board of Directors meetings and assisted with meeting materials and agendas.• Achieved proper compliance and accurate executive level reporting.• Facilitated month-end close processes, invoicing, journal entries and account reconciliations. • Negotiated with banks, insurance companies and employers on behalf of clients.• Coordinated with underwriters, lenders, and loan managers to manage portfolios