Nicholas Poles Email & Phone Number

Stow, MA, US

• Lead a team of IT technicians through task prioritization and decision making, regular team check-ins, 1:1 mentorship, and technical training. Server as the primary escalation resource for technical support across the.
• Establish key processes and documentation for the OunceIT team in order to effectively and efficiently support clients on-site and remotely. When applicable, introduce and implement the same or similar processes.
• Identify and help scope and lead technical and non-technical client-related projects directly or in conjunction with other OunceIT departments when necessary.
• Provide clients with strategic, long term vision for their technology operations and infrastructure.
• Act as the primary liaison and initial point of escalation between OunceIT and client staff and leadership.
• Facilitate routine check-in meetings and status updates with client leadership teams, as well as track and maintain client budgets where applicable depending on the client.

Boston, Massachusetts, United States

• Oversaw all technology-related operations of the school, and led a department of four other employees in various tech-related roles supporting IT, information systems, educational, and library technology systems and.
• Designed and implemented a Bring Your Own Device (BYOD) program for all students in grades 7-12.
• Spearheaded IT infrastructure upgrades and revamped operations to support in-person, remote, and hybrid teaching and learning through the Covid-19 pandemic.
• Significantly improved the school's cybersecurity posture through implementation of security best practices, including enforcement of MFA policies, cybersecurity training, and review of internal and external systems.
• Evaluated and implemented best in class cloud-to-cloud backup and EDR software.
• Collaborated with other area independent school tech directors on various IT initiatives throughout the K-12 technology space.

Boston, MA

• Taught Java in the AP Computer Science A course offered to 11th and 12th grade students.
• Guided students toward a thorough understanding of the Java language beyond the scope of the AP exam.
• Motivated students to become independent and creative learners, thinkers, and collaborators.
• Developed lectures, activities, projects, and assessments to support students in their learning.
• Supported students’ academic progress through extra help sessions offered outside of designated class time.

Boston, MA

• Collaborated with the Director of Technology to support and enhance technology used by all campus programs.
• Deployed and managed school-owned Apple computers, iPads, and Apple TVs using Jamf Pro.
• Troubleshot and resolved issues that arose with any of the platforms used at Roxbury Latin, including but not limited to, Google Workspace, macOS/iOS/iPadOS/tvOS, Windows, ChromeOS, Android, and Blackbaud products.
• Coordinated and managed audiovisual system upgrades with outside vendors, including a fully revamped audio system upgrade in the school's primary gathering space.
• Prepared and operated audiovisual systems for all on-campus events.
• Implemented creative solutions to ad-hoc technology requests from employees.

Merrimack, NH

• Supported the Fidelity Centralized Electronic Trading systems as a member of a Performance Engineering team.
• Developed a web-based user interface to monitor and report metrics from a daily performance test.
• Leveraged Jenkins to automate our team’s software deployments to Linux and Unix environments.

Raleigh-Durham, NC

Participated in a 6-month training program for emerging technologists. Trained in Oracle 11g, Java, Java Servlets, Spring Framework, JDBC, iBatis, JSP, C#, and Rich Internet Applications including HTML5, CSS, and JavaScript (jQuery library).Also worked with a team of other Leap Associates in conjunction with the Information Security & Technology Risk group.

Worcester, MA

• Oversaw other RCCs and acted as a resource to aid them in troubleshooting unfamiliar issues
• Configured and fixed student and faculty computers and troubleshot other technological problems on Windows and OS X operating systems
• Responded to any technical issues that students may have had in their residence halls

Worcester, MA

• Configured and fixed student and faculty computers and troubleshot other technological problems on Windows and OS X operating systems
• Responded to any technical issues that students may have had in their residence halls

Boston, MA

Worcester, MA

Mattapan, MA

Bachelor Of Arts, Computer Science

Activities and Societies: Varsity Track & Field (Co-Captain, 2012-2013), Student Athlete Advisory Committee, Holy Cross Leadership Academy.

Education record

Activities and Societies: Varsity Cross Country Captain, Varsity Wrestling, Varsity Lacrosse Captain, Glee Club, Theater