• Lead a team of IT technicians through task prioritization and decision making, regular team check-ins, 1:1 mentorship, and technical training. Server as the primary escalation resource for technical support across the team's clients.• Establish key processes and documentation for the OunceIT team in order to effectively and efficiently support clients on-site and remotely. When applicable, introduce and implement the same or similar processes alongside client contacts.• Identify and help scope and lead technical and non-technical client-related projects directly or in conjunction with other OunceIT departments when necessary.• Provide clients with strategic, long term vision for their technology operations and infrastructure.• Act as the primary liaison and initial point of escalation between OunceIT and client staff and leadership.• Facilitate routine check-in meetings and status updates with client leadership teams, as well as track and maintain client budgets where applicable depending on the client.• Manage and plan team scheduling based on client agreements, technical requirements, and team capacity and availability.

• Oversaw all technology-related operations of the school, and led a department of four other employees in various tech-related roles supporting IT, information systems, educational, and library technology systems and infrastructure.• Designed and implemented a Bring Your Own Device (BYOD) program for all students in grades 7-12. • Spearheaded IT infrastructure upgrades and revamped operations to support in-person, remote, and hybrid teaching and learning through the Covid-19 pandemic.• Significantly improved the school's cybersecurity posture through implementation of security best practices, including enforcement of MFA policies, cybersecurity training, and review of internal and external systems. • Evaluated and implemented best in class cloud-to-cloud backup and EDR software.• Collaborated with other area independent school tech directors on various IT initiatives throughout the K-12 technology space.• Managed all technology operating and capital budgets.

• Taught Java in the AP Computer Science A course offered to 11th and 12th grade students.• Guided students toward a thorough understanding of the Java language beyond the scope of the AP exam.• Motivated students to become independent and creative learners, thinkers, and collaborators.• Developed lectures, activities, projects, and assessments to support students in their learning.• Supported students’ academic progress through extra help sessions offered outside of designated class time.

• Collaborated with the Director of Technology to support and enhance technology used by all campus programs.• Deployed and managed school-owned Apple computers, iPads, and Apple TVs using Jamf Pro.• Troubleshot and resolved issues that arose with any of the platforms used at Roxbury Latin, including but not limited to, Google Workspace, macOS/iOS/iPadOS/tvOS, Windows, ChromeOS, Android, and Blackbaud products.• Coordinated and managed audiovisual system upgrades with outside vendors, including a fully revamped audio system upgrade in the school's primary gathering space.• Prepared and operated audiovisual systems for all on-campus events.• Implemented creative solutions to ad-hoc technology requests from employees.• Developed in-house software to benefit employees and students.

• Supported the Fidelity Centralized Electronic Trading systems as a member of a Performance Engineering team.• Developed a web-based user interface to monitor and report metrics from a daily performance test.• Leveraged Jenkins to automate our team’s software deployments to Linux and Unix environments.

Participated in a 6-month training program for emerging technologists. Trained in Oracle 11g, Java, Java Servlets, Spring Framework, JDBC, iBatis, JSP, C#, and Rich Internet Applications including HTML5, CSS, and JavaScript (jQuery library).Also worked with a team of other Leap Associates in conjunction with the Information Security & Technology Risk group to build a dashboard that helps track application security measures.

• Oversaw other RCCs and acted as a resource to aid them in troubleshooting unfamiliar issues• Configured and fixed student and faculty computers and troubleshot other technological problems on Windows and OS X operating systems• Responded to any technical issues that students may have had in their residence halls

• Configured and fixed student and faculty computers and troubleshot other technological problems on Windows and OS X operating systems• Responded to any technical issues that students may have had in their residence halls