Nathan Potter Email & Phone Number

United States

Providence, Rhode Island Area

Product owner for all institutionally owned Apple devices, systems and management. Acts as tier 3 escalation path for technicians who repair and troubleshoot apple devices in the environment. Manages devices via mdm, JAMF, along with packaging software and configurations for devices. Architects cloud solutions and workflows for easy deployment.

Making IT work for Businesses

Weston, MA

Assigned as an IT consultant for Monster.com top executives, leveraged active directory environment to troubleshoot system issues, and utilized JAMF Pro to deploy Mac devices to the North American workforce for a variety of business needs.

West Warwick, Rhode Island

Acted as first contact for Cox Business customers to resolve technical performance issues with their cable television, internet, and phone services using proprietary technical systems and advanced troubleshooting techniques.

Providence, Rhode Island Area

Overall IT business support for the mixed environment. Assigned to a variety of clients as their personal consultant to assist with their IT needs.Specialized in integrating Apple devices into enterprise and educational environments.

Woodriver Jct. RI

Provided tier 1-3 level of support to the academic community. Hands on repairs and administration of 1:1 Apple devices. Acted as first contact technician for break-fix repairs and deployment of school technology. Specialized in Apple devices and acted as Apple system administrator to about 4,000+ users.

Roanoke, Virginia Area

Responsible for the day-to-day conference center technology used by clients. Executed conferences and meetings with a vast range of occupants (10-3,000 attendees). Developed and offered new services to meet the growing client needs, coached a team of technicians to meet the needs and provide white glove service.

Works with clients to provide all of the Audio Visual equipment they require to ensure a successful event/conference. Also was implemented as a F&B manager. FOH restaurant and BOH kitchen experience(running) along with Banquets and Room Service.

Worked as a point person for the Lowell Summer Music Series. Assisted with the stage production of the series and developed ads/PR/online media as well. I also was point person for any and all AV systems on property at the park - includes installs and maintenance.