Nicholas Priorello Email & Phone Number

Scottsdale, Arizona, United States

• Design custom exercise programs for clients of all age ranges and abilities. • Guide clients through safe workouts modified to their fitness levels and medical considerations.• Contact customers outside of sessions to properly motivate clients, periodically checking inon conditioning levels and reassessing to detail progress.• Maintain relationships and trust with both current and past clients through proactive communication.• Track and record data within company’s customer relations management system to document progress and summarize interactions according to company policy.• Collaborate with sales team to promote training sessions and build new business.• Schedule appointments for clients in person or by telephone and log within companyscheduling system.

Scottsdale, Arizona, United States

• Executed outbound calling strategies to warm leads.• Identified customer needs and utilized consultative selling strategies to exceed established quota.• Worked efficiently to overcome objection while developing sales plans to close sales.• Managed 25+ customer interactions per day in accordance with call center protocols to engage customers and achieve sales quota.• Consistently exceeded expectations on monthly sales quotas and performance reports.• Regularly exceeded expectations regarding customer satisfaction and quality assurance, graded on professionalism, product knowledge, procedure adherence, and documentation.• Maintained an average handle time of 5 minutes or less per interaction.• Documented customer interactions using ICE and H20 programs, complying with HIPAA and company policies to ensure accurate recordkeeping and create effective customer profiles.• Prioritized daily workflows, including inbound calls, quotes, and sales related inquiries.• Maintained up to date knowledge of sales strategies and product offerings leading to increased up-sell revenue.• Maintained friendly and professional customer interactions at all times.• Reported to management on contracts, sales objectives, activities, and review and analysis of prospects.• Demonstrated leadership and professionalism on the phone towards members to build rapport.• Trained and mentored new employees, evaluated their performance and development, and provided coaching when needed.• Analyzed training gaps within the consultant team and created training materials to support consultants regarding sales tactics, documentation, and company processes.• Professionally engaged with co-workers for problem solving and exchanging of ideas

Phoenix, Arizona, United States

• Provided high level customer service and client relations based on outstanding communicationand interpersonal skills.• Transported auto parts to businesses and individual customers in a timely manner usingcourier app and Google Maps on smartphone device.• Thorough knowledge of state driving laws, OSHA and safety procedures, inventory procedures,and quality assurance.• Managed and collected customer payments and delivered to service department forprocessing.• Accurately maintained driver logs, reports, and delivery paperwork to protect company assetsand ensure proper compliance.• Couriered confidential and time sensitive documents according to company policies.• Managed warehouse inventory, including receiving, stocking, and organizing, while usingscanner system to input and track data into department database system.• Maintained accurate and complete records within database per company policy.• Evaluated quality of products and notified management of defects to ensure high customersatisfaction.• Operated forklift to transport pallets and heavier equipment throughout the auto partsdepartment in accordance with OSHA safety regulations• Effectively operated equipment with zero accidents and incidents.

Naperville, Illinois, United States

• Designed custom exercise programs for 10 individual clients per day based on performanceability and fitness goals.• Guided clients through safe workouts modified to their fitness levels and medicalconsiderations.• Contacted customers outside of sessions to properly motivate clients, periodically checking inon conditioning levels and reassessing to detail progress.• Maintained relationships and trust with both current and past clients through proactivecommunication.• Tracked and recorded data within company’s customer relations management system todocument progress and summarize interactions according to company policy.• Responded to, and reported, accidents, incidents, and equipment malfunctions per OSHA andcompany policy.• Collaborated with sales team to promote training sessions and build new business.• Sold and tracked sales for all clients.• Scheduled appointments for clients in person or by telephone and logged within companyscheduling system

Naperville, Illinois, United States

• Consistently was in the top 3 in overall sales every month.• Prospected potential clients out on the workout floor or by phone.• Scheduled new members for complimentary workout sessions.• Completed computer-generated contracts and processed payments for personal trainingsessions.• Created exercise programs and routines for clients during session days and non-session days.• Successfully managed a solid client base that all benefited from personal training sessions.