Nicholas Thomas Email & Phone Number

Brandon, SD, US

• Support to Executive team, developing and implementing relevant policies and processes to improve the adequacy and efficiency of Barton Publishing financial processes and reporting.
• Deliver Timely, accurate and actionable management information to management team for P&L (actual, budget and forecast)
• Drive regular financial reviews to ensure accuracy and improvement opportunities.
• Create, develop, consolidate, maintain and update various budgets and financial trackers.
• Financial planning and business performance reporting.
• Formulating budgets in accordance with the strategy of the management team.

Brandon, SD, US

• My primary functions as an Operations Analyst are to utilize data analysis coupled with an in-depth understanding of Barton's products, applications, marketing strategies, and campaign goals to help the company.
• Analyze and report key data related to company sales and revenues.
• Provide marketing analytics that support decision-making on campaigns for various marketing efforts
• Report monthly gross profits by marketing channel
• Develop ad-hoc reports and analysis based on needs of Barton Publishing management
• Become an expert at understanding reporting tools and applications that provide key business data for BP

Responsible for insuring achievement of revenue objectives for the assigned territory. Generating revenue from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. Responsible for reporting results in moving relationships forward to.

• As the Business Planning Manager at Capital Services, I was responsible for managing workflow for multiple departments by driving strategic decisions for the overall business, orchestrating planning and processes.
• Work within operations to develop and maintain meaningful models for capacity planning for Customer Service, Collections and Fraud departments.
• Review all of operations to extract meaningful data that leads to overall reduction in unit and operational costs.
• Provide increased transparency and integration across all relevant groups and support the planning, measurement and review of business operations.
• Drive overall growth process including discovery of opportunities and prioritization process.
• Focus on driving financial excellence in our scheduling approach to help manage the entire group’s operational processes.

• As a Customer Care Unit Manager I am responsible for managing the workflow of the department while ensuring that client service levels are met or exceeded and maintained. My responsibilities include providing ongoing.
• Provide leadership to a small to medium Call Center team by organizing, developing, controlling, and coordinating the day-to-day activities of non-exempt associates.
• Measure and report individual associate and unit productivity and service level performance, quality and average handle time obligations.
• Foster the development and learning of staff. Communicate clearly defined and concise expectations, giving appropriate feedback, coaching and developmental opportunities.
• Hire, develop, evaluate, and (when necessary) discipline associates
• Collaborate with partners in other business areas

US

• As a member of the management team in PREMIER Bankcard’s MIS Analytics and Risk Management department I was responsible for productivity and output of staff, the automated dialer that launches calls to delinquent.
• Role in managing people included, hiring and training new staff, implementing corrective action, directing staff to overall company policy, setting employee goals and objectives, develop staff to reach their full.
• Dialer management – manage the automated dialer system including scheduling employees for dialer duty, the successful, overall operation of the dialer. Multiple business departments depend on my team to run the dialer.
• Analyst responsibilities - make recommendations through in-depth analysis that will help the department find new opportunities for growth or limit the amount of risk the business exposes itself to.

Sioux Falls, SD, US

Assist management with billing for clients, programs, and card processors by utilizing SQL to access processor flat files to compile data for monthly statements. In charge of writing, updating and maintaining queries for the department and exporting data into Excel spreadsheets. Work to ensure that statements conform to contractual requirements, create.

Sioux Falls, SD, US

Administrator of Shazam Network, online banking, and telephone banking. Primary work with card management system ensuring that ATM and debit cards are issued deleted and maintained. Track EFT error resolution to ensure compliance with procedures. Provide customer service via phone and e-mail with internal and external customers to ensure customer.

San Francisco, California, US

Essential duties are answering incoming calls from a variety of customers with general to complex questions, while providing “best in class” service. Attention to detail when working with general ledgers on bank accounts, using a creative, think out of the box approach when presenting sales, and extensive knowledge dealing with bank Regulations.

Bachelor Of Arts, Management

Associate Of Applied Science, Business Administration