Nana Kofi Nyarko-Appiah, Mba Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

VIWELL is an exciting new movement bringing optimal wellbeing to the workplace. It is a single wellbeing solution providing holistic, in-person and technology driven experiences, recognition and rewards programs customized to organizational needs.• Fostering strong client relationships through a customer-centric approach, resulting in positive testimonials, upselling opportunities, and successful program implementation using insights from customer data.• Securing new partnerships with clients over the period and expanding Viwell's market reach within KSA and UAE by 20%.• Leveraged on consulting approach & methodologies to understand client needs and recommend tailored solutions.• Utilized CRM system (Zoho) and other tools to track client interactions and manage data.

Dubai, United Arab Emirates

1. Analyzed client needs and business processes to recommend tailored solutions.2. Utilized data insights and market research to identify new client segments and increase lead generation.3. Developed and implemented a new client onboarding process for improved efficiency.4. Presented key findings from competitive analysis to inform strategic decision-making.

Accra, Greater Accra Region, Ghana

Events Management Company for Corporate and Entertainment events across Africa, working in the corporate department as a Key Accounts Manager and Project Executive. 1. Analyzed client feedback on CRM - Salesforce to personalize event experiences for clients, delivering successful corporate projects per clients requirements, organized the biggest music event in Ghana, VGMA 2022 serving over 5000 participants. 2. Effectively managed client relationships using the customer-centric approach, and developed sales strategies and targets, resulting in increased client satisfaction and revenue growth by 20% ($500k) using CRM principles as guidelines.3. Proactively engaged with prospective clients, building trusted relationships, which resulted in a high conversion rate of 50% of signed-on clients by aligning offerings with their needs.4. Oversaw the sourcing, supervision, and management of vendors, contractors, consultants, and field coordinators for each project, ensuring seamless project execution. 5. Developed detailed project budgets and reports, using key deadlines and client satisfaction as benchmarks, to ensure timely and successful project completion leading to client satisfaction and retention by 50%. 6. Collaborated effectively with cross-functional teams and departments, establishing clear communication channels ensuring successful delivery of projects up to 50%. Relevant Corporate Projects: African Development Bank Annual Meeting - Accra, Ghana 2022 - 1500 participants Flutterwave FintechCompany-wide Staff Retreat- Accra, Ghana 2022 - 500 participants WAICA Reassurance Corporation Conference - Accra, 2022 - 400 participants

Airport Reaidential Area

Undertook a Management role for the Wellness and Fitness Studio (P4 Pilates Studio and Physiotherapy), encompassing administrative, human resources, accounting, finance, and marketing functions on behalf of the Directors.1. Managed and directed a team of fifteen permanent staff, including instructors and the Front Desk team, ensuring their productivity, efficiency, and accountability.2. Maintained good financial health during the COVID era that helped the company stay in business whiles operating marginally below 50% of its operating revenue.3. Developed and curated a comprehensive manual that helped regain 40% of clients lost through personalized communication, follow-up, and implementing COVID-compliant measures to instill confidence in our clients.4. Created a positive and inclusive work environment that encouraged collaboration, loyalty, and open communication.5. Collaborated with consultants to curate business modules that fit business operations and spoke to clients' needs.

Accra, Airport Residential Area

1. Run an efficient Client Relationship Management that led to an increase in new clients by 20% over the period leading to sales growth in private and preventive health packages.2. Created and implemented customer satisfaction strategies, which eventually improved retention of clients by 50% and won over new ones.3. Administered the TPA program, handling the back end vetting, approving and confidential information of clients.4. Managed Payable Account and made sure Claron followed agreed terms and payment time lines with our suppliers. 5. Selling value added services to all clients with portfolio leading to the increase in sales percentage.By focusing on these key areas and implementing data-driven strategies, I was able to achieve these impressive results and deliver real value to the business.

Airport, Residential Area

1. By developing feasible plans that achieved project goals and aligned with the organization's overall business strategy, I was able to increase the feasibility of project plans by 25%.2. Through consultation with the Head of Departments, I prepared budgets that were closely monitored, resulting in a 20% reduction in overspending as compared to planned budgets.3. Enhanced Problem-Solving: By devising strategies that enabled the quick resolution of problems and addressing maintenance and repairs, I was able to increase problem-solving efficiency by 30%.4. Risk management effectiveness increased by 35% through the identification of potential project risks and the development of a scheduled plan of action to manage or mitigate them.5. Improved reporting accuracy by 50% by preparing and submitting weekly reports on project progress, as well as any problems and solutions encountered.6. Increase the success rate of change management by 40% through the effective implementation and management of changes when necessary to meet project outputs.

Airport, Residential Area

Steered the Operations and Procurement department in the manager's absence, achieving notable success rates. Delivered unwavering day-to-day operational support and streamlined procurement processes, resulting in a remarkable improvement of efficiency by 20%. Orchestrated optimized inventory management practices, leading to a 15% reduction in stock shortages. Additionally, demonstrated expertise in purchase order preparation, monitoring, and reporting, contributing to a 25% increase in accuracy and timely execution.

Ring Road, Accra

Rotaract focuses on the development of young adults as leaders in their communities and workplaces. Clubs around the world also take part in international service projects, in a global effort to bring peace and international understanding to the world.

Korle Bu, Accra

1. Increased the efficiency of payment processing by 20% through the implementation of automated systems and streamlined workflows. 2. I successfully maintained a 100% compliance record with regulatory institutions, reducing the risk of penalties and fines by 50%..3. Improved the accuracy of financial reporting by 15% by implementing a more robust accounting system.4. Through the implementation of a debt collection strategy, I reduced the number of overdue debts by 30% and improved cash flow by 40%.

Master Of Business Administration - Mba, Business Analytics, 3.45

Activities and Societies: Hult & Beyond Club and Hult FC Club

Bachelor Of Science - Bs, Accounting, 3.11

Activities and Societies: Rotaract Club Accra Ring Road Central