Nqobile Madonsela Email and Phone Number

I'm a passionate Product Support Specialist dedicated to empowering stand-alone doctors and bureaus with cutting-edge medical software. My expertise lies in bridging the gap between customer needs and technical solutions. What I bring to the table:Technical Proficiency: Deep understanding of software and system support, including troubleshooting, testing, and utilizing SQL for efficient problem-solving.Client Champion: Adept at interpreting client requirements and recommending solutions that optimize their workflow.Team Player: Collaborates effectively with colleagues while also excelling in independent tasks.Communication Cornerstone: Committed to clear and consistent communication, keeping clients informed throughout the support process.Efficiency Expert: Known for resolving tickets quickly and maintaining accurate documentation.

• Conduct a discovery by analysing Client's Business requirements and processes.• Document findings and requirements in a functional requirements document.• Review existing business processes and assess system fit with business processes.• Identify opportunities to re-engineer business processes.• Guide the client through business process re-engineering.• Configuring all aspects of the Sage 200 implementations to meet client's requirements.• Define the data migration process, if needed.• Be responsible for user acceptance testing.• Provide training to each functional area within the organization.

I work as a Service Technician at Conlog. I provide support to both hosted customers and non-hosted customers. For hosted customers I provide technical and software support, and for non-hosted I provide support with meter queries and general information.