Nqobile Radebe Email and Phone Number

Oversee the storage, organization, and inventory control of maintenance supplies and equipment for major clients like Vodacom and Gyro• Supervise and manage maintenance store staff, including assigning tasks and providing training.• Coordinate with suppliers and vendors to procure maintenance materials and equipment.• Review and process purchase orders and invoices on SAP.• Perform monthly stock takes and filling of issues & receipt slips.• Source replacement items of items which have become obsolete and ensure compliance to materials management policies and procedures.

• Responsible for overseeing the nationwide call queue major clients such as ATC, Growthpoint, and Vulcan.• Generated and analyzed weekly reports that detailed the performance of agents.• Prepared comprehensive monthly reports focused on Service Level Agreements.• Managed the team responsible for dispatching generators, ensuring that all operations were carried out, especially in critical situations where power reliability is paramount.• Provided leadership, offered guidance and support to ensure they had the tools and knowledge.

• Assign tasks, monitor progress, and ensure the team adheres to operational procedures.• Ensure that all alerts, incidents, and service requests are promptly addressed according to service level agreements.• Ensure effective troubleshooting of network failures, performance issues, and outages.• Generate regular reports on network performance, incident resolution, and team activities.