Nafis Radoan Email & Phone Number

As an Executive, Sales at 10 Minute School, Bangladesh's leading ed-tech company, I am committed to driving innovation and operational excellence through strategic leadership and technological expertise. In my current role, I lead research and development initiatives that promote continuous improvement and propel the company forward. By automating operational processes using various tools and strategies, I enhance efficiency and streamline workflows. Developing and deploying custom small-scale web applications allows me to address specific business needs, directly contributing to increased productivity and alignment with organizational goals.Previously, as an Operations Coordinator, I managed multi-channel communication campaigns, including SMS, IVR, email, WhatsApp, and push notifications, which effectively engaged our target audience and supported company growth. My commitment to customer satisfaction was demonstrated through efficient ticket management and resolution, ensuring a positive user experience. I also optimized daily operations by coordinating on-demand projects, improving overall operational efficiency.Beginning my journey as a Student Advisor, I honed my interpersonal and problem-solving skills by providing prompt and comprehensive responses to inquiries about our products and services. Collaborating with various departments, I efficiently addressed and resolved requests and complaints, contributing to improved service delivery and customer satisfaction.I am passionate about leveraging technology and innovative strategies to make a tangible impact in the ed-tech sector. Thriving in dynamic, team-oriented environments, I am dedicated to continuous learning and proactive improvement. Let's connect to explore how we can collaborate to advance educational experiences and drive organizational success.