Nicholas Rapisardi Email & Phone Number

Boulder, Colorado, Us

· Manage and lead the IT service desk team, providing guidance, training, and support to ensure high performance and professional development.· Oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution.· Develop and implement service desk policies, procedures, and standards to ensure consistent and high-quality service delivery.· Monitor and analyze service desk performance metrics, identifying areas for improvement and implementing corrective actions as needed.· Collaborate with other IT teams and departments to ensure seamless support and service delivery.· Manage the service desk ticketing system, ensuring that all tickets are logged, prioritized, and resolved in a timely manner.· Conduct regular team meetings and performance reviews to ensure alignment with organizational goals and objectives.· Stay current with industry trends and best practices in IT service management and apply this knowledge to improve service desk operations.· Handle escalated issues and provide technical support as needed.

Boulder, Colorado, Us

I am focused on planning strategies and transitioning projects into information technologies operations.

Boulder, Colorado, Us

> In charge of keeping two different databases up to date with two completely different types of software. Manage entering all new items into both databases and doing all price changes in both databases, each database has about 17,000 items in them> Serve as help desk, data entry, and IT department all in one and help senior Vice President with off-site sales events> Equipped and trained to perform almost any job or position the firm has in any store> Maintains consistent data entry including invoices, credits and transfers> Run overall database management, keep all prices and new product matching in two systems and maintained original older hardware, pull sales, trends and item movement reports for company management> Coordinate with Internet Service Provider for service calls and to renew and update service contracts, perform IT hardware repairs and replacement, virus removal, and installations > Run all desktop help questions, repairs, installations, all network questions repairs, and installations, develop reports for upper management

> Processed physical inventories for all 14 locations> Audited and reconciled, report findings to owner, vice presidents, and store personnel> Served as interim manager at locations that lost management staff> Helped stop and catch internal theft> Was brought into stores whose managers were fired, ran the store, retrained staff, trained new manager, and given master key, alarm code and safe codes for all locations in the company so I could enter any store when needed and run them.

> Performed product merchandising, selling, and ordering > Trained store personnel and other managers> Rescued and revived declining store profits > Provided superior customer service> In first year brought store from $50,000 deficit to only - $5000 and was the first person to receive the full performance bonus in the company of 14 other stores

Network And System Administration (As), Network And System Administration

High School Diploma, Drafting And Design Technology/Technician, General