Customer Experience Senior Associate
Current- Spearheaded customer engagement initiatives, leveraging data insights to improve client satisfaction and retention through 50+ cold/warm emails per day.
- Analyzed customer behavior and feedback to identify patterns and recommend business strategies.
- Mentored new hires and led coaching sessions, fostering team growth and improving performance metrics.
- Collaborated with cross-functional teams to execute system updates, ensuring seamless client experiences.
- Conducted interviews for Customer Experience Associate candidates to build a high-performing team.