James N. Email & Phone Number

Singapore

Singapore

- Conduct Know Your Customer (KYC) refresh (Client Due Diligence/Enhanced Due Diligence) procedures for managed segments, including Wealth Banking, Privilege Banking, and Privilege Reserve, in strict compliance with regulatory AML guidelines and internal policy.- Analyze client profiles and perform name screening using specialized tools such as SRL, WorldCheck, and Detica to uncover potential adverse news, sanctions, or AML flags.- Retrieve statements and DART reports for transaction review and use Questnet to obtain necessary corroboration documents.- Initiate corroboration cases as required and perform Suspicious Transaction Report (STR) filings on customers for Group Compliance review.- Identify individuals from non-tax compliant countries for Group Compliance review, and ensure clearance of Detica hits against company and individual names.- Collaborate with Compliance and other specialty desks to ensure timely clearance and resolution of potential issues.- Update tax haven records to ensure compliance with regulations and internal policy.

Singapore

- Perform Know Your Customer (KYC), Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures for due diligence completion/ clarification- Analyze client profile to determine the required KYC information as per procedure, Conduct screening activities, (PEP/Sanctions, Adverse News) and engage with Compliance and other specialty desks to ensure clearance- Ensure Clearance of Detica hits against the company and individual names- Conduct name screening permutation against special reference list (SRL) and Worldcheck one (for moderate & high risk customers)- Analysis of collected data, liaise with relationship manager for further documents, information and confirmation

Singapore

- Oversee the daily process of handling returned/retained cards and passbooks from receiving, recording card/passbook details, arranging for replacements, and keeping the customers informed- Identify areas of improvement within the card handling process (e.g. high turnaround time, excessive volume, and report accuracy) and proactively propose solutions to remediate process gaps- Work closely with the secured logistic vendor to ensure a smooth transition of documents and maintain effective communications necessary to uphold the service level- Perform reconciliation and investigation on customer's claims from service level exceptions (e.g. missing cards/passbooks/jammed cards/passbooks and etc)

Master Of Business Administration - Mba, Business Administration And Management, General

General Certificate In Business Administration, Business Administration And Management, General

Advance Diploma, Accounting

Diploma Of Education, Logistics, Materials, And Supply Chain Management