Nicole (Nicki) Hardy Email & Phone Number

• Maintained comprehensive knowledge of a diverse product portfolio, ensuring readiness to address client inquiries promptly and provide effective solutions to their problems.• Proactively identified and pursued opportunities to expand the client base, initiating communication to establish and foster long-term relationships with potential customers. • Managed and nurtured existing client relationships, consistently delivering support and service to meet evolving customer needs and maximize business growth.• Developed and delivered engaging technical presentations on specialty products, educating internal colleagues and external customers on product features, research findings, and benefits.• Continuously expanded knowledge and expertise in product management, collaborating with product category managers to support and enhance specialty product lines.

• Supported sales of the dairy specialty product portfolio by assisting business managers in fostering customer relations and creating and delivering product presentations.• Endorsed and promoted technical information related to specialty products, ensuring clients were well-informed about product features and benefits.• Developed an On-Farm Calf Management Audit tool to address customer needs and highlight the benefits of the calf and heifer products, enhancing customer engagement and satisfaction.• Collaborated with customers to develop and implement strategies for incorporating specialty ingredients into animal diets, optimizing product utilization and effectiveness.• Proactively initiated interactions with business managers to share knowledge and insights on smaller portfolio products, contributing to comprehensive understanding and promotion of the entire product range

Wooster, Ohio

Mentored undergraduate research summer interns by helping develop and revise protocols for tissue preparation and staining and aided in writing and editing research summaries. Prepared a grant and competed in the SEEDS: The CFAES Graduate Research Grant Program to apply for graduate studies funding. Developed and carried out protocols for calf experiment including arrival, husbandry, growth performance data collection, and harvest. Organized, prepared, and implemented all calf treatments via subcutaneous injections. Analyzed tissue samples to characterize tissue types present with hematoxylin and eosin staining and immunohistochemical analysis.

Brookville, Ohio

Assisted in developing and preparing for research trials. Developed a personal project evaluating milk replacer mixing rates and assisted the team in all aspects, from editing and summarizing journal articles to providing material for the monthly newsletter.

Blacksburg, Va

As the Showcase Sale Chair I organized sale team and selected committee chairs, managed all committee chairs to assure work was being completed on a timeline, and helped select the animals to be sold. I was in charge the week of the sale and made sure things ran smoothly.

Leitchfield, Ky

During the summer of 2016 I worked at Janney Holsteins on a summer internship. There I assisted in cull and management decisions, assisted in mornings milking and milked unaccompanied every evening, fed and cared for pre-weaned and weaned calves, halter broke 40 heifers ranging from calves to yearlings, administered vaccinations to calves, heifers, and cows, and drew blood samples from cows and heifers

Dublin, Pennsylvania

I worked customer service, I actively ran the cash register, answered phone calls and customer questions and I restocked the shelves. I learned about different plants, garden supplies, and animal care needs so I was able to efficiently help customers and answer questions on a wide range of products we carried in the store.

Perkasie, Pennsylvania

I helped milk cows and cared for calves and heifers. I also helped prep the animals for the county fair.

Master Of Business Administration - Mba

Master Of Science - Ms, Animal Sciences, Candidate

Bachelor'S Degree, Dairy Science And Animal & Poultry Sciences

Activities and Societies: Dairy Club Sigma Alpha