• Unloaded and loaded trucks, weighed incoming mail• Trained in coming employees• Managed physical correspondences and packages in and through postal and corporate warehouses and mail systems• Supervised the productivity and actions on several employees while enforcing safe work practices• Administered OSHA-mandated written programs• Operated forklifts

• Promoted and relocated to Romulus, MI in August 2018 from IL to train and coach new employees at new facility• Logged and reported all equipment failures and malfunctions• Monitored department performance data to identify and avoid potential risks• Observe and maintained the warehouse in compliance with OSHA safety standards• Support daily management of department duties which includes leading meetings, allocating workforce, assigning job duties, and communicating with internal and external suppliers.• Ensure successful area performance through tracking, reporting, and providing feedback of associates performance.• Coach associates to always work safely, identify, and address any safety hazards in the work area.• Train associates, assist the floor as a resource for associates and verify SOP compliance.• Track and report ATS/labor hours, track attendance and review policy follow-up as needed.• Evaluate associate’s performance based on making labor and functional decisions that drive rate and productivity.• Coordinate quality of workers and product from the dock to maintain a productive error free workflow to other departments.• Manage 8-20 associates daily, reporting to and consulting with Process Assistants, Area• Mangers and Ops Managers to ensure that the daily plans are being effectively executed

• Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments• Receiving and placing customer service telephone calls/emails • Prioritize and provide administrative and business support including email and meeting management, equipment maintenance and travel organization• Share feature request and effective workarounds with team members • Follow up with customers and clients to ensure their technical issues are resolved and functionalities are working up to par • Gather customer feedback and share with our Product, Sales and Marketing teams • Use a wide range of systems to assist in the process of financial, human resource, travel, and procurement requirements for C level executives • Liaise, consult, and maintain effective relationships with team members, and internal and external clients