Nicole Hubbard, Cpht-Adv Email & Phone Number

Biloxi, Ms, Us

Mississippi, United States

Memorial Hospital At Gulfport

• Inspired site leaders and peers to provide best-in-class service to their customers and patients through highly efficient service and quality of care• Communicated and worked closely with other Liaison Lead and Clinical Operations Manager to support day-to-day activities• Oversaw weekly metrics and employee functionality to maintain accreditation standards through URAC• Partnered with health system and assisted site level trainer with new hire onboarding as well as help train team members beyond their basic training• Managed Paid Time Off, scheduling, and additional policies and procedures and escalate to site leaders as necessary• Collaborated with dispensing pharmacy to develop and implement onsite audits and formulate corrective action plans after determining non-conformance• Knowledgeable/flexible to assist in the Cardiology, Gastroenterology, Infectious Disease, Neurology, and Rheumatology clinics as needed

Memorial Hosptial At Gulfport

• Ensured every patient who could benefit from specialty pharmacy services was identified and met in clinic upon arrival• Successfully enrolled patients into the specialty pharmacy program, performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need• Provided direct support to enrolled patients to ensure they were supported throughout their therapy regimen and achieved their intended outcomes

Representative for Memorial's Specialty Pharmacy Services, committed to care through the W.E. C.A.R.E initiative and Memorial Promise. https://wearememorial.com/our-promise/

• Assist pharmacists in filling 500+ prescriptions each day by locating and dispensing orders precisely and efficiently• Process complex insurance reimbursements and resolves insurance benefit issues including prescription claim denials and coding errors that could result in a patient not receiving vital medication• Ensure necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.• Answer incoming calls, directs to pharmacist, when appropriate, such as new prescriptions, questions about medication, judgmental decisions, etc.

• Collected data including, but not limited to patient complaints, adverse events, grievances, incidents, sickness/illness trends, potency testing, audits of formulas, and audits of patient records• Provided quarterly and annual reports to keep team informed of the operation and progress of compliance efforts, including those that fall within thresholds and those that do not• Assessed compliance risk, identifying root cause of compliance exceptions, and develop corrective action plans to ensure effective internal controls are in place

• Quickly and professionally greeted customers at counter and answered high volume of phone calls from customers and physicians• Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies• Prepared human and veterinary patient-specific compounded medications, including ointments, liquids, capsules, and suspensions according to USP <795> and USP <800> reference standards• Helped implement pharmacy's quality assurance and control program. Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care/satisfaction

• Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment• Demonstrated exceptional multitasking skills to ensure excellent customer service while preparing drinks, cleaning, cash handling, stocking and performing other duties• Assisted with new employee training to obtain required skill through personable communication• Upheld the company's brand and professional standard

• Responsible for working in collaboration with the management team by providing outstanding customer-focused service as per company standards, generating sales, merchandising and general upkeep of the store's cleanliness and appearance.• Responsible for opening and closing store; greeting customers, handling gift certificates, returns and exchanges; answering to the customer’s queries; balancing cash register at the end of each shift; making bank deposits• Monitored and assisted cashiers and other retail staff, training and supporting new team members; and ensuring all employees adhere to the processes and safety procedures.

Bachelor Of Business Administration - Bba, Human Resource Management & Marketing

Activities and Societies: Phi Theta Kappa, Alpha Kappa Psi, Ole Miss Marketing Association

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Executive Student Council President, Reflections Team, Phi Theta Kappa, Alpha Beta Gamma, Honors Program.