Nick Richard Email & Phone Number

Boston, MA, US

Boston, MA, US

Ottawa, Ontario, CA

San Antonio, Texas, US

Satuit Technologies, Inc. is a global leader in cloud-based and on-premise client relationship management (CRM) and reporting software for the asset management market that is easy to implement, use and maintain.

San Antonio, Texas, US

• Provide insights, trends, and analysis of key performance indicators related to the category using competitive tools such as Act-On, Google Analytics, and Google Adwords.
• Manage various e-tools. SatuitCRM, Sitefinity CMS, and email marketing and social media management by utilizing Act-On marketing software.
• Ensure all marketing content produced directly or by the marketing team (imagery, messaging, language and compliance) is up to date and brand compliant on distribution channels to drive direct channel revenue on.
• Develop partner business plan including upselling/cross selling of partner products to current customer base and to net-new customers

Boston, MA, US

• Mequoda plans, builds, and operates online subscription marketing and publishing websites that integrate web, email, social media, and fulfillment systems into powerful content management systems for fueling client.
• Work directly with other product owners, system engineers, program managers, developers, and customers to define features and technical user stories.
• Support an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team.
• Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate Cornerstone solution to meet those requirements and achieve the stated business.
• Responsible for managing and coordinating activities that are instrumental in the implementation of various projects for multiple departments. These activities include the facilitating of meetings between various.
• Maintain accurate and complete documentation of testing working performed, conclusions reached, and write reports detailing testing results.

Minneapolis, Minnesota, US

• Market and present web/digital strategies to diverse audiences, manage multiple projects and maintain schedules.
• Partner with internal and external content managers, editors, designers, developers, to ensure sites meet both client and company’s expectations.
• Demonstrate ability to manage a Web team & process. Provide excellent management and leadership to the Web, content and design staff and work collaboratively with staff, management, clients, and IT support.
• Communicate with customers by phone and email to gather content, review completed websites and receive information on necessary revisions they request for their site.
• Responsible for the primary contact with the customer, hand holding them through the fulfillment process and setting appropriate expectations for online presence products.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Handle business to business transactions for customers through vendor companies.

• Participate in cross-functional teams to execute product development plan.
• Generate products and services from inception to commercialization for customers.
• Redesign company logo and business cards to update and simplify company goals.
• Create and deliver press releases, media relations content, case studies, executive bios, social media content, and speaking proposals.
• Oversee development of advertising, public relations and all marketing communications to meet product objectives.
• Conduct research on new and established markets, forecast changes in the market environment, seek and develop areas of business opportunities.

• Receive customer belongings and resolving customer service issues in a timely manner.
• Managing office responsibilities including filing and organizing important paperwork, answering phones and placing outbound calls to current customers in regards to customized orders and maintaining a clean work.
• Ensure accuracy with customer payments and following up on any outstanding balances.
• Ensure accurate monetary management including cross checking all transactions each day, handling any discrepancies and making deposits in a timely manner.

Grapevine, Texas, US

• Assisted customers in purchasing decisions and solving any concerns in a timely manner.
• Raised awareness of GameStop’s loyalty program and product specific extras.
• Ensured accurate monetary management including cross checking all transactions each day, and making deposits in a timely manner.
• Maintained inventory responsibilities including stocking, restocking, and displaying products based on company focused promotions.

New Albany, Ohio, US

• Assisted customers in purchasing decisions and solving concerns in a timely manner.
• Maintained inventory responsibilities including stocking, restocking, and creating product displays based on promotions and company focus.