Nicholas Jackett Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Melbourne, Australia

- Business Engagement: Understand the business context and outcomes/needs through strong relationships, acting as the primary point of engagement into the Information Services function.- Thought Leadership and Strategy Development: Provide proactive, frontier, strategic thinking to broker technology solutions that enable the business and define technology strategies and architectures (in collaboration with Enterprise Architects) with consideration for the financial and commercial implications.- Delivery Orchestration: Oversee the end to end delivery of technology aspects of initiatives through collaboration with Information Services teams and external vendors.- Support Orchestration: Ensure that service levels for technology platforms as agreed with business stakeholders are maintained through collaboration with Information Services teams and external vendors.- Technology Governance: Governance oversight of technology services delivered to business portfolios including technology delivery and support, IT Audit, IT Risk, Information Security, DR/BCP, and Compliance.

Melbourne, Australia

- Maintaining strong relationships with business leaders and stakeholders as their trusted IS partner and technological advisor- Ambassador for the ANZ market unit strategic roadmap and Customer Transformation activities- Collaborating with technology specialist teams to develop and align technology approaches and outcomes- Supporting business functions to deliver business change by fostering innovation and collaboration amongst technical teams- Leading business units in the strategic planning process for organisational initiatives- Representing senior decision makers in designing future state business delivery models

Melbourne, Australia

- Leadership of up to 12 (Senior) Business Analysts – growing their capability to grow the business- Design and delivery towards the Bupa Business Analysis centre of excellence: expanding the BA teams’ capability with tools, techniques and templates to create a systematic approach to Bupa’s project delivery.- Procurement, recruitment, and allocation of BA resources for Bupa ANZ strategic initiatives

Sydney, Australia

- Collaborating with project managers, business leads, SME’s and development teams to identify organisational change requirements by producing and refining high quality documentation- Technical lead for the digital project lifecycle from requirements elicitation and analysis to defect triage, testing and resolution- Construction of business, functional, non-functional, and detailed system requirements specifications- Maintaining the high quality of Bupa Australia’s methodologies and functional integrity while identifying potential areas for improved functional and business performance

Sydney, Australia

- Lead commercial analyst for the Australasian Distribution and Commercial Manager - Designed and implemented various strategic projects in relation to cross-system integrity and database maintenance, including system migration projects- Data and information management specialist for Travel Corporation Managing Directors and travel agencies across Australasia- Led the design and implementation of commercial analysis systems to improve business financial accuracy for senior management and sales teams- Developing and implementing sales commission and incentive models for Australasian tour sales

London, United Kingdom

- Technical lead for the administration module of the corporation’s core system, which incorporated user access management, master data, and information security- Scrum Master for a team of 4 developers, 2 testers and a Business Analyst- Accountable for software development lifecycle for the administration and master data modules of the system using agile and scrum methodologies

London, United Kingdom

- Operations business lead to represent the requirements of global operations users during new system rollout- Analysis and refinement of business processes, including creating and delivering business and system training plans for new system rollout- System champion for global Operations departments

London, United Kingdom

- Process evaluation, business case development, and implementation of software solutions for more efficient operational procedures - Leading a team of 20 passenger (customer) service representatives: workforce planning, training, recruitment, appraisals etc.- Maintaining relationships with London Hotel Management and staff, including contract design, negotiations and management with partner hotels

London, United Kingdom

- Coordination and hosting of introduction meetings for tour groups- Sightseeing tour sales and coordination- Management of tour departure arrangements from 20 London hotels

Sydney, Australia

● Acting as Duty Manager for the venue: responsible for running operations, leading up to 40 employees on shift, gaming, events management and food & beverage ($9M annual revenue)● Process and information system design for stringent NSW government reporting requirements● Research, procurement, testing, and training for new software and other technologies● Service Management: gaming machines and supporting infrastructure

Bachelor, Technology (Info Systems)

Advanced Diploma, Tourism

Certificate, User & System Requirements For Successful Software Development

Activities and Societies: Gathering User & System Requirements for Successful Software Development, UML, Elicitation techniques, entity.

Diploma, Hospitality Management

Main Subjects: Tourism & Hospitality Law, Sales & Marketing for the Hospitality & Tourism Industries, Hospitality Supervision