Nicholas Rogers Email & Phone Number

Urbandale, IA, US

Urbandale, IA, US

Waukee, Iowa, US

Security operations, incident, response, understanding control frameworks and industry standards. Attended professional development Academy focused on information security.

Des Moines, Iowa, US

Des Moines, Iowa, US

West Chester, Pennsylvania, US

Urbandale, IA, US

• Worked on a Security Operations Center (SOC) Team
• Developed monthly metrics for security awareness program and phishing exercises
• Performed monitoring for the SIEM and Vulnerability scanners
• Performed internal penetration tests to get a baseline of our environment
• Conducted analysis on events and security monitoring systems
• Responded to security incidents as part of our Incident Response Team

Arlington, Virginia, US

• Same as Below
• Unit: B Co 338th MI BN now B Co 383rd MI BN
• US Army Reserves

Des Moines, Iowa, US

• Performed monitoring, research, assessment and analysis on events and security monitoring systems, conducting security incident response as needed
• Performed an assessment as well as troubleshooting to help isolate issues with IDS/IPS sensors, Antivirus servers, Vulnerability scanners, and SIEM
• Created and maintained operational reports for Key Performance Indicators and daily and Monthly Metrics
• Information Security Analyst part of a Security Operations Center (SOC) Team
• Performed initial risk assessment on new threats and vulnerabilities, performed an assessment phase of Vulnerability & Threat Management process.
• Managed the Information Security Training for all employees and Interns.

Des Moines, Iowa, US

• Responds promptly to customer needs
• Resolves issues or explains workarounds
• Confirms customer is satisfied with the results
• Reports lingering issues and problems to manager
• Installs and updates applications and operating systems
• Enforces computer policies

Cockeysville, Maryland, US

• Respond to trouble calls with facility systems
• Respond to trouble calls with broadcast or computer equipment
• Provide technical support to operational users
• Communicate with engineering management and other engineers on technical issues
• Maintain computer software, hardware, and local area network applications
• Assist with the building and installation of electronic systems/equipment

• Build accounts in Active Directory
• Set folder permissions
• Managed VMWare View environment
• Build Exchange Mailboxes for new Users
• Update Intranet website
• Asset Management of all equipment

West Des Moines, IA, US

• 6 month Contract through Robert Half Tech
• Responsible for the overall success of the company’s customized quotation program.
• Troubleshooting and assisting users with technical issues
• Training and coaching internal and external users on existing and new functionality
• Providing coordination and oversight for release schedules, testing and facilitating changes to the program's interface and back-end for improved user experience
• Converted accounts and quotes by writing queries in the SQL Database

• Monitors the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Refer major hardware or software problems or defective products to vendors or technicians for service.

West Des Moines, IA, US

• Deployed multiple testing and production environments for primary application
• Utilized tracking software to manage project lifecycle in Test Track Pro
• Communicated affectively during daily meetings and briefs
• Participated in manually rating and user acceptance testing procedures to ensure consistency between the company and the vendor
• Created business requirements to improve the IT application process
• Updated the P&C Rate books for the auto lines and property lines of business in AR, IA, IN, IL, NE, MN, WI, MO and SD

Des Moines, Iowa, US

• Provided technical assistance to 15,000 assigned staff, assisting with network access, printing, and application software operation
• Performed maintenance, installation and configuration of network hardware and software including connection to Domain, and provided departmental website support

Arlington, Virginia, US

• Successfully completed courses at Ft Huachuca and other locations: Human Intelligence collector AIT, John Reid Basic and Advanced Interrogation course, Joint Analyst and Interrogator Collaboration (JAICC), Source.
• Expert at conducting Military elicitation techniques, Military tactical questioning (TQ) techniques
• Proficient at Screening human intelligence sources and documents
• Presented the results of human intelligence orally as well as in written form
• Analyzed and prepared intelligence reports
• Preparing detailed documentation and reports

Des Moines, Iowa, US

• Executed approximately 600 password resets a month for Active Directory, Novell, mainframe, and UNIX users
• Guided departments across the world as necessary to support end users
• Strong understanding of Virtual Private Network, Remote Access, Blackberry support, Word, Excel, PowerPoint, and Outlook programs
• Systematically provide technical support via telephone, taking approximately 560 calls per month
• Served as First call contact resulting in 90% resolution of customer concerns

Mediacom Park, NY, US

• Implemented customer call-center support procedures for 22 states and over 12,000 communities
• Troubleshot internet connectivity issues for phones, modems, and Outlook Express for end users
• Scheduled technical support to customer homes to ensure timely delivery of service
• Maintained a strong understanding of PC hardware, network drives and operating systems

• Conducted repairs for more than $500,000 worth of computers, printers, and projectors
• Supported users in person and via phone to troubleshoot internet, Outlook Express, hardware and software issues
• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
• Installed and implemented more than 10,000 feet of category 5e cable and Fiber optics cable

US

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
• Store food in designated containers and storage areas to prevent spoilage.
• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
• Take and record temperature of food and food storage areas such as refrigerators and freezers.
• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
• Portion and wrap the food, or place it directly on plates for service to patrons.

US

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

West Des Moines, IA, US

• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Pack customer purchases in bags or cartons.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Receive, open, unpack and issue sales floor merchandise.
• Clean display cases, shelves, and aisles.

Irving, TX, US

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer Networking Server Administration

Diploma, General Studies

Bachelor Of Applied Science (B.A.Sc.), Information Technology - (Working)

Associate Of Applied Science, Intelligence Operations - (Working)

Army, Military

Associate Of Science - As, Cyber/Computer Forensics And Counterterrorism