Security operations, incident, response, understanding control frameworks and industry standards. Attended professional development Academy focused on information security.

• Worked on a Security Operations Center (SOC) Team• Developed monthly metrics for security awareness program and phishing exercises• Performed monitoring for the SIEM and Vulnerability scanners• Performed internal penetration tests to get a baseline of our environment• Conducted analysis on events and security monitoring systems • Responded to security incidents as part of our Incident Response Team• Performed internal risk assessment of Vulnerability & Threat Management process

• Same as Below• Unit: B Co 338th MI BN now B Co 383rd MI BN• US Army Reserves

• Performed monitoring, research, assessment and analysis on events and security monitoring systems, conducting security incident response as needed• Performed an assessment as well as troubleshooting to help isolate issues with IDS/IPS sensors, Antivirus servers, Vulnerability scanners, and SIEM • Created and maintained operational reports for Key Performance Indicators and daily and Monthly Metrics• Information Security Analyst part of a Security Operations Center (SOC) Team• Performed initial risk assessment on new threats and vulnerabilities, performed an assessment phase of Vulnerability & Threat Management process.• Managed the Information Security Training for all employees and Interns.• Execute simulated phishing emails

• Responds promptly to customer needs• Resolves issues or explains workarounds• Confirms customer is satisfied with the results• Reports lingering issues and problems to manager• Installs and updates applications and operating systems• Enforces computer policies• Accurately track service requests and incidents in Track-IT• Monitors Help Desk email• Displays courtesy and sensitivity• Manages difficult and emotional customer situations• Order new phones or upgrades for users• Assist with testing and implementing new features or updates to phone software• Manage the policies so that they comply with Security• Enforce Mobile Device Policy• Monitors and maintains the policies and configurations of the Zenprise server after the sys admins update it• Manages the checks/cash received from users

• Respond to trouble calls with facility systems• Respond to trouble calls with broadcast or computer equipment • Provide technical support to operational users• Communicate with engineering management and other engineers on technical issues• Maintain computer software, hardware, and local area network applications • Assist with the building and installation of electronic systems/equipment• PC/Mac hardware/software support of on-site installing, servicing and repairing workstations• Provide support in the management of Servers, Network Security and Network Services• Assist with video equipment set-up and maintenance• Assist Engineering with Transmitter and Master Control maintenance• Assist with LAN and WAN related hardware and software maintenance• Develop knowledge of facility specific IT needs and assist in supporting these systems• Apply regular security updates• Perform physical inventory of equipment• Maintain analog telephone system• Basic C# coding

• Build accounts in Active Directory• Set folder permissions• Managed VMWare View environment • Build Exchange Mailboxes for new Users• Update Intranet website• Asset Management of all equipment• Remove access of terminated employees• Backed up helpdesk as needed by conducting problem-solving and analytical research to fix users problems• Backed up the manager with end user and technical related issues utilizing planning, communication skills, presentation and training as well as decision-making on projects• Attend management meetings• Rolled out and manage ticketing system for Asset Management of all equipment and tracking all incoming tickets

• 6 month Contract through Robert Half Tech• Responsible for the overall success of the company’s customized quotation program. • Troubleshooting and assisting users with technical issues • Training and coaching internal and external users on existing and new functionality • Providing coordination and oversight for release schedules, testing and facilitating changes to the program's interface and back-end for improved user experience• Converted accounts and quotes by writing queries in the SQL Database

• Monitors the daily performance of computer systems.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Deployed multiple testing and production environments for primary application• Utilized tracking software to manage project lifecycle in Test Track Pro• Communicated affectively during daily meetings and briefs• Participated in manually rating and user acceptance testing procedures to ensure consistency between the company and the vendor • Created business requirements to improve the IT application process• Updated the P&C Rate books for the auto lines and property lines of business in AR, IA, IN, IL, NE, MN, WI, MO and SD• Created multiple polices in testing environments for each line to ensure Rating took place• Enforced project schedules and deadlines with underwriters and testers• Identified, tracked, reported and resolved various testing issues using Excel• Developed documentation in all procedures and tasks for future team members• Analyzed technology trends to identify future potential for enhancements

• Provided technical assistance to 15,000 assigned staff, assisting with network access, printing, and application software operation • Performed maintenance, installation and configuration of network hardware and software including connection to Domain, and provided departmental website support

• Successfully completed courses at Ft Huachuca and other locations: Human Intelligence collector AIT, John Reid Basic and Advanced Interrogation course, Joint Analyst and Interrogator Collaboration (JAICC), Source Operations Course (SOC)• Expert at conducting Military elicitation techniques, Military tactical questioning (TQ) techniques• Proficient at Screening human intelligence sources and documents• Presented the results of human intelligence orally as well as in written form• Analyzed and prepared intelligence reports• Preparing detailed documentation and reports• Experienced with using an Interpreter• Capable of providing experience and insight of emerging TTP’s for human intelligence to military operational personnel.• Familiarized with classroom media devices, including PowerPoint, digital projectors, and software applications.• Developed training materials and conducted training classes in support of tailored soldiers needs• Experience implementing Human Intelligence Collection in a battlefield environment• Strong research, analytical and writing skills; and exceptional interpersonal and communication skills• Developed and gathered Intelligence requirements focused on the specific information needed to fulfill the collection gaps• Collaborated with representatives from U.S. government and intelligence organizations to share information and coordinate intelligence activities• Prepared comprehensive written reports, presentations, maps, and charts based on research, collection, and analysis of intelligence data• Conducted more than 200 secure and 300 unsecured telephonic meetings within a six-month time frame• Conducted Validation and Operational reviews• Facilitated and controlled more than $1,000 USD Intelligence Contingency Funds (ICF)• Maintained a government Top Secret/SCI security clearance

• Executed approximately 600 password resets a month for Active Directory, Novell, mainframe, and UNIX users• Guided departments across the world as necessary to support end users• Strong understanding of Virtual Private Network, Remote Access, Blackberry support, Word, Excel, PowerPoint, and Outlook programs• Systematically provide technical support via telephone, taking approximately 560 calls per month• Served as First call contact resulting in 90% resolution of customer concerns

• Implemented customer call-center support procedures for 22 states and over 12,000 communities• Troubleshot internet connectivity issues for phones, modems, and Outlook Express for end users• Scheduled technical support to customer homes to ensure timely delivery of service• Maintained a strong understanding of PC hardware, network drives and operating systems

• Conducted repairs for more than $500,000 worth of computers, printers, and projectors • Supported users in person and via phone to troubleshoot internet, Outlook Express, hardware and software issues• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software• Installed and implemented more than 10,000 feet of category 5e cable and Fiber optics cable

• Greet customers and ascertain what each customer wants or needs.• Describe merchandise and explain use, operation, and care of merchandise to customers.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Compute sales prices, total purchases and receive and process cash or credit payment.• Answer questions regarding the store and its merchandise.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Demonstrate use or operation of merchandise.• Place special orders or call other stores to find desired items.

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.• Store food in designated containers and storage areas to prevent spoilage.• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.• Take and record temperature of food and food storage areas such as refrigerators and freezers.• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.• Portion and wrap the food, or place it directly on plates for service to patrons.

• Greet customers and ascertain what each customer wants or needs.• Describe merchandise and explain use, operation, and care of merchandise to customers.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Compute sales prices, total purchases and receive and process cash or credit payment.• Answer questions regarding the store and its merchandise.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Demonstrate use or operation of merchandise.• Place special orders or call other stores to find desired items.

• Answer customers' questions about merchandise and advise customers on merchandise selection.• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.• Pack customer purchases in bags or cartons.• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.• Receive, open, unpack and issue sales floor merchandise.• Clean display cases, shelves, and aisles.• Transport packages to customers' vehicles.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Issue receipts, refunds, credits, or change due to customers.• Assist customers by providing information and resolving their complaints.• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.• Greet customers entering establishments.• Answer customers' questions, and provide information on procedures or policies.• Sell items to customers.• Process merchandise returns and exchanges.• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.• Stock shelves, and mark prices on shelves and items.