Joshua Horn Email & Phone Number

Orlando, Fl, Us

San Francisco, California, United States

Senior role within Product Education focused on Training. I collaborate with departments within Patreon and work with the Product Education team to create, plan, and develop training for Product Support.

San Francisco, California, United States

Trainer for the Content Support Team at Patreon. We offer a platform for artists, musicians, and content creators to have a platform where they can interact with their fans and build wealth through a subscription crowdfunding model. I am responsible for onboarding and ongoing training to prepare the team dedicated to supporting content creators.

Maitland, Florida, United States

At activEngage I have held the titles Virtual Sales Associate, Team Leader, and Training Specialist. The VSA role included providing customer service to automotive and real estate industries through chat. This position requires multi-tasking by talking to multiple customers simultaneously while generating leads for clients through building rapport and problem-solving skills. The Team Leader position involved managing a team of 8-20 VSAs who took the chats, providing monthly scorecards, 30/60/90 day reviews, daily coachings, counselings, interviews, and termination reviews. The Training Specialist role involves running virtual and onsite Training Classes of 4-20 agents for chat, phone, and email customer service. The Training Specialist role also provides training and supervisory oversight of Subject Matter Experts within the company and ongoing training for the entire company.

Orlando, Florida, United States

While work at Einstein's Bros Bagels I was also employed at Firehouse Subs (this was a second job for supplemental income). The responsibilities at Einstein's included preparing the line, taking orders, operating/counting the cash register, maintaining store cleanliness, and providing customer service.

At Firehouse Subs the Shift Supervisor role included maintaining the quality of food, providing customer service, and maintaining food/labor costs. The position involved operating and counting the register as well as making deposits. Day-to-day operations involved prepping food, slicing meat, and ensuring stole cleanliness.