• Building, leading, and mentoring Snap’s Core Client & Platform Services Quality Engineering teams (Approx. 45 people), including frontline team managers, individual contributor QEs and TPMs, contractors, and vendors working on Snapchat's Camera, Growth (Friending, Sharing, User Profile), Messaging (Text, Voice, Video), Creative Tools (Music, Editor, Stickers, Polls, etc.), Search, Media Delivery, etc.• Continuously collaborating closely with Snap’s Dev, Product, and Program Management to deliver high-profile Snapchat features, including Snapchat AI, Snapchat+, Snapchat for Desktop, Director Mode, Username Change, and many more.• In 2023, led the Quality Engineering leadership team’s efforts to define the org's OKRs and meaningfully contributed to the overall strategic plan.• In 2023, led the Quality Engineering org’s initiative to modernize our iOS automation through the migration of 100% of eligible Obj-C E2E UI test automation to Swift.• In 2023, led the efforts to define the QE org's success metrics E.g. Defect removal efficiency, defect detection rate, automation coverage %, etc.• In 2023, began delivering weekly product quality metrics to my Dev/Product collaborators to champion and facilitate timely bug investigations/resolution resulting in consistently exceeding our SLAs.• In 2022, created Quality Engineering's interview plan, including writing the job description, setting up the panel for each level, defining the interview questions to be asked, and establishing debrief best practices.• In 2021, created the strategy and led the efforts to implement a new defect triaging process, including defining success metrics, off-boarding initial investigation to offshore vendors, and reprioritizing FTE QE team members to more-valuable technical work, including test automation and tooling.• Continuously working with Snap's Release, Tools, and Dev teams to iterate and improve upon the cadence of testing, including client and backend automation.

• Building, leading, and mentoring Hulu’s Service Platforms Quality Engineering organization, (Approx. 40 people) including frontline team managers, individual contributors, and consultants working on Video (E.g. Live, VOD, Metadata), Subscriptions & Billing, Payments, Accounting, Partnerships, Promotions, User (E.g. Entitlements, Location), Discovery (Search, Recommendations), etc.• Established the Service Platform Quality Engineering team charter: Mission Statement, Principles, and Protocol• Partnering closely with engineering teams across Hulu to define effective quality practices, and to build automated tests, tools, and infrastructure• Creating visibility into the quality and health of Hulu’s backend services and transparency into the value of the Quality Engineering organization's work (metrics, monitoring, alerting, logging, etc.)• Collaborating with Hulu’s DevOps and engineering teams to build/maintain our CI/CD pipelines• Working closely with Hulu's Viewer Experience team to develop a prioritized pipeline of customer-impacting issues into relevant team's Jira projects• Partnering with Hulu's NOC and Problem Management teams to create effective collaborative processes for incidents• Driving test planning and automation initiatives for high-profile projects and socializing relevant documentation with stakeholders/leadership to get buy-in

• Building, leading, and mentoring Hulu’s “Subscription Lifecycle” Quality Engineeringteams• Partnering closely with engineering teams to define effective processes and build automated tests and infrastructure• Driving test planning/automation initiatives and socializing relevant documentation with stakeholders/leadership to get buy-in on our work

• Led a team of 11 engineers: six backend engineers (three onsite, three remote), fourfrontend engineers (one onsite, three remote), and one quality engineer• Owned and coordinated the Rights organization’s technical planning, scheduling, and consistently delivered new products and features on time• Collaborated closely with Product and Business stakeholders, partner engineering teams, and external video platform partners (e.g. YouTube, Facebook)• Coordinated and drove sprint plannings, groomings, standups, retrospectives, etc.• Developed the Engineering organization’s technical and career mentorship program• Developed the Engineering organization’s self, peer, and manager review process that remains in use after more than three years

• Built the company's Quality organization from the ground up• Directed a team of 10 leads and individual contributors that collaborated across the company’s Engineering organization• Hired, trained, and continuously mentored individuals within the Quality organization resulting in unprecedented growth within the team and very low attrition• Regularly developed new test strategies and refined existing processes in order to evolve alongside the rest of the Engineering organization• Worked with Quality and Dev team members to spec and implement automated test solutions• Continuously worked to provide clarity regarding the quality and health of ZEFR’s software via tracked metrics and summary reports

• Implemented test automation for Windows and Internet Explorer: HTML5 media (audio/video, captions/subtitles, audio tracks)• Performed root cause bug analysis and provided guidance to drive bugs to resolution• Collaborated cross-team at Microsoft for work on Internet Explorer’s media platform, media UI/UX, intrinsic UI• Fostered peer professional development through mentorship as new hire/intern coach• Created detailed specs outlining test plan for owned features and contributed to developer and design specs• Provided sustained engineering for previous versions of Windows and Internet Explorer

• Designed, developed, and tested games/applications for Microsoft’s Zune HD mediaplayer• Provided engineering support for first and third party developers creating Zune HD games/applications• Collaborated with internal Microsoft art team in the creation of assets for first party Zune HD games• Developed software tools to assist other engineers and content makers for the Zune HD

• Developed new features and provided optimizations/bug fixes for internal contentcreation tools• Designed user interfaces and implemented the code for their utilization• Daily collaboration with game designers, artists, writers, and other programmers