Nathaniel Ruby Email & Phone Number

Irving, TX, US

• Heading up M&A activity for Large Business Markets
• Leading team of 4 exempt employees supporting performance management, reporting, and analysis for a Sales organization of 200+ personnel across multiple states, brands, and commodity types

Irving, TX, US

• Lead team of 4 exempt employees supporting performance management, reporting, and analysis for a Sales organization of 200+ personnel across multiple states, brands, and commodity types
• Outperformed plan metric for Term Contribution Margin by 68% in first full year of role, beat a more aggressive plan by 18% in second full year, and achieved volume goals each year

Irving, TX, US

• Lead 40-person organization (~90% exempt) utilizing QIA and Process functions to improve customer experience, decrease customer effort, and achieve cost savings across operations
• Drove over $2.0mm PV through cost-savings efforts as product owner for Cost Savings Agile Team, utilizing offshore development to come in at 45% of project budget estimates for combined 7.8 PV/I
• Improved over 60 front and back office processes via demand management and introduced over 70 defect fixes to production annually, saving operations over 600 manual work hours each year
• Utilized Genesis speech analytics within Quality Insights and Analytics to help create low-effort customer experiences, resulting in many wins including taking PUC/BBB complaint levels to record low numbers
• Guided 7 candidates through the Analyst Momentum Program, helping mold future company leaders

Irving, TX, US

• Directed 10-person process optimization team and collaborating across Revenue Operations and the greater organization to ensure cross-functional projects and initiatives achieve success
• Addressed manual process workload across revenue operations utilizing IT automation, business process optimization and control implementation to increase efficiency and decrease risk
• Managed IT portfolio for Rev Ops and Call Center Operations, ensuring the right projects get funded and deployed to allow increased customer service, greater revenue realization and decreased SG&A costs
• Guided training efforts throughout Rev Ops to keep the organization running at peak capacity, helping teams achieve their service level agreements with delivery of IT release training and new employee onboarding

Irving, TX, US

• Led product portfolio evaluations, managing margins and prices across TXU’s residential book of 4000+ products and making pricing action recommendations to senior leadership to ensure continued financial success
• Supervised a team of specialists and senior pricing analysts responsible for achieving plan margins across our new and existing customer base, helping TXU deliver profitability above plan EBITDA commitments each year
• Utilized channel differentiation, offer stratification and customer segmentation based on varying levels of price elasticity to help increase contribution margin by ~30% while growing acquisitions by nearly 10%
• Spearheaded effort to optimize sales margin and product mix through active management of new acquisitions and customer retention, coordinating with channel and program managers to increase YoY close ratesTXU Energy.

Irving, TX, US

• Interfaced with finance, marketing, residential and business markets senior leadership and performed financial and strategic analyses to provide insight necessary to drive positive change in performance management
• Forecasted and performed monthly variance analyses on business units totaling $6 billion in annual revenue, including actual-to-plan, actual-to-projection and year-over-year comparisons
• Supervised a team of lead and senior analysts and provided leadership across the planning group to ensure the successful achievement of departmental goals and the continued development of direct reports, including.

Irving, TX, US

• Helped spearhead an effort to bring more granularity and insight to financial planning inputs, working cross-functionally within TXU to map out and implement various business process improvements, leading to greater.
• Developed a dynamic and highly automated financial forecasting model in Excel that took a complex, multi-day forecasting process and reduced it to less than one day, allowing more time for analyzing forecast scenarios.
• Supervised a team of two senior analysts, overseeing the annual sales compensation plan development and monthly payment calculations, as well as financial support functions for vendor and partner payment processingTXU.

Irving, TX, US

• Revamped and improved management tools to better measure and analyze monthly financial and operational information, including monthly actuals reporting, forecast-to-forecast variance, key performance indicators.

Plano, TX, US

• Improved sales and marketing processes to reduce customer acquisition costs for leading community association management company that manages 90,000 units in 200 communities nationwide
• Developed sales and marketing strategy to increase revenue growth and market share
• Set up and managed offshore outsourcing partnerships with vendors in India and the Philippines
• Utilized Salesforce CRM software to manage customer relationships and run targeted marketing campaigns

Minneapolis, MN, US

• Supervised and coached 5-10 team members to increase sales floor speed scores above targeted levels

Lafayette, LA, US

• Taught lab procedures to 60 students and evaluated term papers, taking the initiative to provide constructive feedback to improve students' research and writing abilities, resulting in a performance increase on.
• Developed protocols and researched primate cognitive abilities for comparative analysis with studies on humans
• Performed field work on primate locomotion and mental processes to test theories of cognitive evolution

• Headed mentoring project for the New Mexico State Agency on Aging and Sandia National Laboratories that sought to connect senior citizens and youths using technological advances
• Identified and addressed national security problems facing the nation as part of a 15 member multi-disciplinary team, from brainstorming threats and researching problems to generating projects and finding solutions to.

Albuquerque, NM, US

• Technical internship rotations in multiple departments over a 5 year period: Nanostructure and Semiconductor Physics; Controller Electronics; Instrumental Analysis; Advanced Concepts Group
• Wrote multiple reports and presented findings at annual student symposiums, as well as authored and served as webmaster of multiple intranet websites to provide exposure for departmentsSPOT Award at Sandia National.

Las Cruces, NM, US

• Taught lab techniques to 30 students helping them make successful transition from 2-year college to 4-year university

Mba, It & Operations Management, Marketing, Strategy

Ms, Biology

Bs, Biology, Biochemistry